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Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. About the team: As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. What you will be doing: Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis Resolve customer issues and complaints concerning billing/settlement Submit regular reports on the status of unpaid accounts and any repayment progress Support other accounting positions as the need arises Work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively while contributing to overall team goal achievement Update customer files to ensure data integrity Ensure the processing of payments Document all customer payments to the right reports Other duties as assigned by the manager What you bring: High school diploma or GED required Prior collections experience Business-to-business (B2B) experience desired Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner Intermediate computer navigation and operation skills Ability to work independently and in a team environment Demonstrate effective people skills and sensitivities when dealing with others What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities A variety of career development tools, resources and opportunities Time to support charities and give back in your community A fantastic range of benefits designed to help support your lifestyle and wellbeing Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation request