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Description

Join a Growing Team and Make a Difference!

As a Patient Support Specialist, you will be the vital link between patients, doctors, pharmacies and insurance providers, ensuring seamless support and assistance. Apply today to be considered for an upcoming role and be part of a team dedicated to improving patient experiences and outcome.

Key Responsibilities:

• Personalized Support: Provide compassionate and personalized support via phone and online portal.

• Insurance Investigations: Dive deep into insurance benefits, coverage, and costs. Help resolve issues related to payments, reimbursements, denials, and appeals.

• Authorization Assistance: Assist with prior authorizations, benefit verification, and medical necessity processes.

• Reimbursement Solutions: Explore alternative reimbursement options and enroll patients in state and federal assistance programs.

• Professional Inquiry Response: Respond promptly and professionally to inquiries from customers, sales reps, and business partners.

• Order Management: Manage orders, track shipments, and maintain accurate records.

• Patient Assistance: Process patient assistance applications efficiently and accurately.

• Additional Tasks: Take on additional tasks and projects to support the team and enhance patient services.

What We Expect from You:

• Benefit Verifications and Authorizations: Skillfully assist with benefit verifications and prior authorizations.

• Healthcare Provider Liaison: Act as the main contact for healthcare providers to obtain patient enrollment and insurance information.

• Adherence to Policies: Learn and follow all company and client policies and procedures.

• Professionalism and Accountability: Maintain a professional demeanor, take accountability for your work, and foster a collaborative attitude.

• Creative Problem-Solving: Use innovative thinking to solve issues and seek help when needed.

• Reliable Attendance: Maintain excellent attendance to support the team and patients effectively.

Qualifications:

• Education and Experience: High School Diploma with 2 years of experience or Associate’s Degree with 1 year of experience in healthcare.

• Skills: Excellent communication, multitasking abilities, positive attitude, detail-oriented, independent yet a team player, and ability to thrive in a fast-paced, metric-driven environment.

• Computer Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint.

Become a crucial part of our mission to deliver exceptional patient services. Apply today to Robert Half Healthcare and start making a difference!

Requirements

Qualifications:

Minimum Requirements:

• Education and Experience: High School Diploma with 4 years of experience or Associate’s Degree with 2 years of experience in healthcare.

• Skills: Excellent communication, multitasking abilities, positive attitude, detail-oriented, independent yet a team player, and ability to thrive in a fast-paced, metric-driven environment.

• Computer Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications:

• Experience in medical customer service or call centers.

• Background in patient assistance, reimbursement, or pharmacy benefit management.

• Knowledge of medical billing and coding as well as EOBs.

Why Join Us?

• Impactful Work: Help patients navigate the complexities of healthcare benefits and support their journey towards better health.

• Dynamic Environment: Work in a fast-paced and collaborative setting with a supportive team.

• Career Growth: Opportunities for professional development and career advancement in the healthcare industry.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .