Job Information
FIS Global Retention Associate II - Merchant in Cincinnati, Ohio
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Job Description The Company Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. The Opportunity Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. Worldpay from FIS growth is on the backs of every single team member--it is individuals working together to make success happen. By leaving no rock unturned, we can find new opportunities for continued growth everywhere. Worldpay from FIS Client Engagement & Retention team is comprised of master creative problem solvers that are experts in product, pricing, and value-added services with the aim of delivering a seamless merchant experience. We take nothing for granted and accept that every day is a new chance to make a rewarding impact. About the Team The Client Engagement team is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities. Our Vision is to elevate and enhance engagements with an overarching focus on providing the greatest customer experience with every interaction. We operate in a fast-paced everchanging environment that requires attention to detail and creative solutioning. Creating value through products, services, education, and issue resolution is our focus. We bring exceptional value to our customers and our partners by offering a powerful combination of service, technology, reliability, and trust. Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world. What you will be doing You will be striving to make a positive revenue impact across all lines of business, while providing merchants a best-in-class customer experience. Reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risks. This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish intrinsic value with all our relationships. You will work with our existing merchants on upselling the company's products and or services You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments Providing a best-in-class merchant experience is a key component of this role Establish future merchant projects and qualify new opportunities You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant Accepts and completes assignments with open, cooperative, positive, and team-oriented attitudes You will be a key component in establishing strategic proactive & reactive marketing campaigns Sells the company's products, systems and/or services via telephone (inbound and/or outbound) or electronic means to customers in assigned portfolio or individual accounts. Acquires and applies in-depth technical knowledge of products, systems, and services. Responsible for renewing, expanding, and closing of contracts for assigned portfolio or account. Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities. Increases sales for assigned portfolios or accounts. Demonstrates knowledge of the organization's various products and maintenance contracts. Educates