Job Information
Citigroup Ejecutivo telefónico atención a clientes Inversiones in Ciudad De Mexico, Mexico
The Product Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
Responsibilities:
Develop product requirements and conduct market readiness evaluations during testing phases to ensure product quality and performance goals are met
Participate in cross-functional teams designed to resolve business issues related to technology projects with significant business impact
Participate in technology projects for small product enhancements and minor customizations
Document new products and/or changes to existing products, ensure smooth business implementation during launch process, and prioritize and validate potentially dynamic material from multiple sources
Direct and oversee product life cycle including market demands, technology trends, and competitive field
Apply knowledge across product marketing and contribute to the development of new techniques and improvement of processes and workflow for the product marketing function
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of relevant experience
Working knowledge of different systems, theories, and practices relevant to a function
Practical experience of multiple business cycles
Knowledge of industry and competitor products/services
Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
Consistently demonstrates clear and concise written and verbal communication
Demonstrated project management skills
Education:
- Bachelor’s degree/University degree or equivalent experience
Experiencia y conocimiento laboral
Conocimientos financieros/económicos enfocados a inversiones.
Atención/Servicio a Clientes
Atención telefónica
Administración y gestión a tramites de clientes
Nivel de estudios:
Licenciatura Económica / Administrativa
Certificación AMIB (Figura 3)
Ingles Básico/Intermedio
Funciones principales:
Atención telefónica y en oficina a clientes AcciTrade
Atención a campañas telefónicas
Administración y gestión de buzones institucionales enfocados a atención al cliente.
Atención a tramites y solicitudes en los contratos de los clientes AcciTrade
Actividades administrativas como: elaboración de reportes, métricas, gestión de tramites/instrucciones de clientes, etc.
Apoyo en el mantenimiento del portal AcciTrade
Revisión, validación y participación en pruebas de tecnología
Habilidades y Competencias:
Actitud orientada al cliente
Voz agradable
Capacidad para Resolver problemas
Proactividad
Responsabilidad
Honestidad
Iniciativa
Trabajo bajo presión
Facilidad Matemática
Capacidad de Aprendizaje
Actitud positiva
Trabajo en equipo
Flexibilidad de horario.
Job Family Group:
Product Management and Development
Job Family:
Product Management
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup
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