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The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments

• Identify process gaps requiring escalation, offering potential solutions

• Assist with inventory management and workflow needs as dictated through risk priority and service level

• Support a range of products and services

• Analyze problems and formulate solutions through research and investigation

• Navigate, test and execute moderately complex databases, spreadsheets, and systems

• Ensure accurate and timely account handling

• Assist in activities that help reduce organizational impact and/or loss

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience

• Proficient computer and typing skills

• Ability to adapt to new technology quickly and seamlessly

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to work with others to complete assigned tasks

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Conocimientos específicos y/o técnicos indispensables:

· Gestion de Proveedores (en toda la cadena de suministros)

· Paquetería de Microsoft (Word, Excel, Power Point) Intermedio

· Generación y actualización de Indicadores, reportes mensuales.

Habilidades requeridas:

· Proactividad

· Adaptabilidad al cambio

· Actitud de servicio

· Trabajo en Equipo

· Compromiso

· Atención al detalle

· Orientación a Resultados

· Sentido de urgencia

· Apego a normas

· Trabajo bajo presión

· Cumplimiento de entregables en tiempo

· Descripción de puesto adicional

Gestión y monitoreo de varios proveedores a nivel nacional desde su recolección hasta la entrega del servicio, asegurando el cumplimiento de contrato y anexo de servicio, proporcionando insumos y monitoreo durante toda la cadena de suministro, con revisión de indicadores y cumplimientos de control establecidos, se requiere de trabajo colaborativo y adaptación al cambio de actividades de acuerdo al proceso con posible trabajos en fin de semana por pruebas de sistema o reportes de incidentes de seguridad.

Se podrán realizar visitas a diferentes proveedores y trabajo hibrido o en sitio con cambio de rol y/o de turno de acuerdo a la actividad desempeñada.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.