Job Information
Case Western Reserve University Program Manager in Cleveland, Ohio
POSITION OBJECTIVE
Under the general direction of the Senior Associate Registrar, the Program Manager is responsible for assisting with projects and general administration of student enrollment. The program manager may work with Weatherhead School of Management faculty, staff, and students.
ESSENTIAL FUNCTIONS
- Assist with reviewing academic progress toward graduation, including enrollment audits and clearance for graduation. Communicate with faculty, staff and students on outstanding issues as directed by the Assistant Registrar. (40%)
- Responsible for managing the enrollment of all Weatherhead School of Management graduate students in Curriculum Practical Training. Assist with the review and approval of course permissions. Assist with reviewing admission documents for all Weatherhead School of Management graduate students, communicate with students to ensure complete documentation within the student file. Place and remove subsequent enrollment holds on accounts as needed. (30%)
- Assist Registrar's Office and Student Experience Office with commencement-related activities. Assist with diploma pick-up and mailing each semester. (20%)
Assist the Registrar's Office with program management of all graduate student programs. As needed, interact effectively with multiple constituencies across Weatherhead School of Management and Case Western Reserve University to ensure the smooth administration of issues for Weatherhead School of Management graduate students. Assist the department with faculty, staff, and student concerns regarding academic policies, course enrollment, degree requirements, graduation and enrollment audits, academic integrity, student conduct, schedule of classes, independent studies and other matters that arise. (10%)
NONESSENTIAL FUNCTIONS
Perform other duties as assigned. (<1%)
CONTACTS
Department: Regular contact with Weatherhead School of Management faculty program directors, department chairs, faculty and staff to exchange information.
University: Regular contact with university departments including but not limited to the university Registrar's Office, Student Financial Services, and Student Financial Aid to exchange information.
External: Frequent contact with Weatherhead School of Management Alumni and prospective students to exchange information.
Students: Weatherhead School of Management graduate students to exchange information.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibility.
QUALIFICATIONS
Experience: 5 or more years of related industry experience, preferably in an academic institution. Must have strong program management and Microsoft suite experience.
Education: High school education required. Bachelor's degree preferred.
REQUIRED SKILLS
- Must have excellent verbal and written communication, organization and interpersonal skills.
- Ability to work independently under general supervision.
- Ability to meet consistent attendance.
- Ability to interact with colleagues, supervisors, and customers face to face.
- Ability to maintain confidentiality.
- Ability to work interdepartmentally.
Ability to multi-task and maintain high quality customer service.
WORKING CONDITIONS
General office working environment. Must be able to work flexible hours including limited weekends and evenings. Peak work times during the beginning of Fall and Spring semesters and leading up commencement