Job Information
The Sherwin-Williams Company Senior Manager, User Experience Research in Cleveland, Ohio
The Senior Manager, User Experience (UX) Research manages teams of UX professionals to achieve exceptional digital experiences across Sherwin-Williams websites and applications. The Senior Manager supports the implementation of user experience strategy and effective UX operations that benefit the business and our customers. This role partners with Business and Technology leadership to drive digital effectiveness by providing strong UX research leadership skills, self-initiative and a willingness to shepherd new ideas within the organization. The Senior Manager, User Experience Research will advocate for the voice of the customer and infuse user experience principles into all aspects of product development. Strategy and Planning Contribute to the creation and implementation of the UX philosophy, vision and strategy for significant products, projects and implementations Contribute to crafting the vision for User Experience at Sherwin-Williams and identify and implement strategies towards realizing that vision Be a strategic, trusted partner to product stakeholders by communicating and demonstrating the value of UX research and design thinking practices through ensuring the delivery of insights and workshops that contribute to product strategy. Architect and have your team execute a comprehensive user research strategy that aligns with product roadmaps and uncovers vital insights in the UX discovery process. Spearhead the implementation of cutting-edge quantitative and qualitative research methodologies delivered in a way that strikes balance between speed and depth Foster a culture of cross-functional collaboration, ensuring UX insights are incorporated seamlessly into the product development lifecycle Develop and execute on quarterly work plans to support business initiatives Facilitate and oversee development of internal team goals Contribute to the wants and needs for the annual budgeting process in support of the overall UX team budget Determine staffing and skills requirements. Support the growth and development of team members and leaders Maintain detailed succession plans to ensure the supply of talent meets the UX needs of Sherwin-Williams Identify innovation opportunities and lead design thinking collaboration sessions to align stakeholders on strategies Support the implementation of an effective and continuous user engagement process to gain valuable insights to share and educate others in the organization, allowing user needs to help establish roadmaps Actively advocate and find creative, compelling ways to share research and customer insights so the company has awareness of what UX Research does, how they do it, and the impact of the insights research has delivered Acquisition and Deployment Lead teams responsible for performing UX strategy and research as valuable product team members. Establish, communicate, and work through the team to deliver the vision for user experience research and strategy across Sherwin-Williams digital teams. Work across technology and the enterprise to represent user experience to drive digital effectiveness and benefit the customer and employee experience. Contribute recommendations for project scoping for UX Research, collaborating with design peers as needed for estimates and recommendations. Apply skills in design thinking to lead meetings, facilitate creative problem-solving exercises, and help teams communicate more effectively. Demonstrate thought leadership by contributing subject matter expertise in the areas of information architecture, user research, design thinking, and UX best practices Negotiate contracts with service providers. Find creative and compelling ways to share research