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Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies.

As a Customer Service Representative you will work closely with our Sales offices and become the link between our customer and the company.

This is a limited position for 9 months.

Through this role we will give you the opportunity to work in a dynamic environment, to learn from our experienced team and grow within our organization.

Are you customer-focused, well-organized and worked towards results? Then join our team in Cluj-Napoca!

In This Role, Your Responsibilities Will Be:

• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;

• Check the lead-times provided by the Plants, get a shorter lead-time if needed and confirm the lead time on the order;

• Support the Sales Office for all questions and advise them to appropriate contacts in other departments if needed;

• Daily contact with customers, by phone and email;

• Contacts with production units and marketing, quality, application engineering and logistics departments;

• Ensure that all documentation is done accurately and on time.

Who You Are:

You provide timely and helpful information to individuals across the organization. You identify and seize new opportunities. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You establish and maintain effective customer relationships.

FOR THIS ROLE YOU WILL NEED:

• Proven experience in international sales or Customer Service, logistics and/or transportation department;

• Proficient in English, French is a plus;

• Good mastering of MS Office tools (Outlook, Word, Excel, Power Point).

Preferred Qualifications That Set You Apart:

• Outstanding Customer Service, communication and collaboration skills

• Experience in a multifaceted work environment

Our Offer to You:

By joining Copeland, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.