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Hayward Tyler, Inc. IT Support Specialist in Colchester, Vermont

This job was posted by : For more information, please see: This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. Be primarily responsible for the company's helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation. 1.End User Supporta.Sets up, configures, and supports end user hardware and softwareb.Troubleshoot and fix/repair desktop hardware/software issues at root causec.Desire to work with users to ensure the available tools are functioningd.Quick response to user needse.Willingness to spend time helping users understand the best use of available tools2.End User Traininga.Train staff on the proper/best use of available softwareb.Create, update, and maintain end user documentation.c.Work with departments to build customized documentation and training plans for current and new employees3.Maintain the IT ticketing systema.Triage and work incoming ticketsb.Escalate as necessary4.Product Center Supporta.Provide support for our PLM software.b.Assist users with adds, moves, and changes in the system. 5.Assist with network supporta.Maintain servers and network hardwareb.Assist with patching of serversc.Assist with Network/System Administration