Job Information
El Paso County Administrative Technician - Veteran Services in Colorado Springs, Colorado
Administrative Technician - Veteran Services
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Administrative Technician - Veteran Services
Salary
$35,600.00 - $51,600.00 Annually
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2400243
Department
Justice Services - Veteran Services
Opening Date
04/25/2024
Closing Date
5/9/2024 11:59 PM Mountain
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Passionate about supporting veterans? We're hiring for the role of Veteran Services Admin Technician with opportunities for growth in a dynamic and supportive environment. As a crucial team member, you'll warmly greet and assist individuals, handle calls with professionalism, conduct interviews for documentation, and perform various administrative tasks. Your responsibilities include coordinating appointments, managing mail and supplies, and maintaining a digital presence. Qualifications include skills in interpreting Veteran regulations, effective communication, organizational abilities, and proficiency in office tools. Ready for a rewarding journey serving veterans? Come be a part of our impactful mission! APPLY TODAY!!!
Hiring Range: $37,000.00 - $38,850.24 annually (salary to be commensurate with qualifications)
This position has an anticipated work schedule of Monday – Friday, 8:00am – 4:30pm, subject to change. Under FLSA guidelines, this position is non-exempt.
Please be advised this position may close on or after 4/27/2024, without advance notice, should we receive a sufficient number of qualified applications.
Provides a variety of administrative, clerical, and technical support functions for the Veteran Services Division. Provides information and acts as initial point of contact for customers and applicants with Veteran Assistance (VA) claims issues.
Essential Duties/Responsibilities
Greets individuals, answers inquiries, and responds to all activity in the main reception area. Responsible for maintaining office supply inventory and ensuring the pamphlet rack is stocked with all necessary supplies, booklets, and forms.
Receives incoming calls; responds to citizen or staff inquiries, screens calls, and takes messages or transfers calls as appropriate.
Interviews applicants in need of assistance in person or on the telephone; requests and obtains documentation and information required to determine program eligibility.
Assists applicants with VA claims issues.
Performs administrative duties including copying, data entry, filing, and faxing. Composes, types, and edits correspondence reports, letters, memos, and forms ensuring correct grammar, punctuation, and spelling.
Coordinates and schedules appointments, meetings and events using Microsoft Outlook; maintains Outlook calendar.
Receives deliveries, verifies correct items have been received, and ensures items are not damaged. Processes returns of incorrect or defective items to include tracking shipments and confirming delivery to the vendor. Verifies packages pending shipment are properly addressed and ready for pickup.
Scans documents into the computer and transfers scanned information onto a CD according to established procedures.
Sorts and distributes incoming mail and faxes; processes outgoing mail.
Establishes, updates, and maintains social media, websites, and electronic newsletter with information for the veteran community.
Performs other duties as required.
Qualifications
Knowledge, Skills, and Abilities:
Ability to interpret and apply State and Federal Veteran regulations.
Must be able to communicate effectively, both verbally and in writing, in a diplomatic and courteous manner. Must accurately prepare and maintain various records, reports, correspondence and other documents.
Must possess a high degree of personal integrity; ability to maintain confidentiality.
Must be organized and possess the ability to manage multiple tasks, meet deadlines, and reprioritize as work situations change.
Ability to understand and follow verbal and written instructions.
Must possess a high level of attention to detail.
Ability to operate standard office equipment including computer, fax machine, calculator, copier, and telephone; working knowledge of Microsoft Word, Access, Excel, and PowerPoint as well as navigating social media and updating websites.
Ability to communicate and work effectively with clients, the general public, governmental officials, supervisors and co-workers.
Maintain regular and punctual attendance.
Required Education and Experience:
High School diploma or equivalent education.
Minimum one year administrative experience in a public office environment.
Preferred Education and Experience:
- Honorably discharged veteran of the United States Armed Forces or experience in veteran affairs work.
Licenses/Certificates:
- Must possess and maintain a valid driver's license.
Pre-Employment Requirements:
- Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
Work Conditions
Duties are primarily performed in an office environment; some travel may be required.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.