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Job Title: Administrator

Job Description

In this position, you will process dealer paperwork in compliance with customer service level agreements. You will manage and update work orders in a 3rd party vendor system.

Hard Skills

• Managing dealer work order management for the US and Canada

• Utilizing SAP to monitor work orders

• Investigating invoices and customer billing

• Using ZenDesk application to respond to customer inquiries

• Resolving billing discrepancies between customers and dealers

• Maintaining open communication between dealers and Home Depot via email or phone

• Addressing dealer inquiries on rentals, invoices, quotes, and IVR system issues through email and phone

• Collaborating with Fleet Services team to resolve processing issues

• Generating and providing routine communications using SAP and Excel

• Distributing and maintaining PM notifications for dealers

• Responding to Home Depot Corporate requests

• Loading Work Orders in SAP for billing department

• Communicating with non-compliant dealers

Soft Skills

• Strong communication skills

• Attention to detail

• Problem-solving abilities

• Customer service orientation

Job Type

This is a contract position with a duration of 6 Month(s). Ability to go permanent.

Work Site

This is a fully on-site position in Columbus, Indiana.

Work Environment

Manufacturing facility that makes forklifts and industrial lift equipment. This individual will work in an office setting. Monday - Friday, 8-5, Onsite (could go hybrid later on). This role could offer up to 10 hours of OT

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.