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Administrative Support III - Urology Surgery Requisition ID 2024-49051 Category Administrative/Clerical Overview Admin III- Urology Surgery Clinic The Admin III is responsible for performing a wide variety of complex administrative activities for a Section Chief or VP, and/or others as assigned. Schedule: (Full time, Monday - Friday 8am -4:30pm) Location: Central Campus 700 Children's Dr Columbus, Ohio 43205 United States Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Responsible for specialty clinic scheduling Understands different activity types and resources, i.e. procedure, new outpatient appointment, follow-up,, etc. Schedules patients as directed by physicians and nurse practitioners Notifies Service Line Administrator of conflicts with schedule Reschedules patients when clinic is cancelled Maintains statistics regarding unfilled schedules and no show rates Coordinates physician and nurse practitioner schedules in Qgenda Partners with Central Scheduling to address patient scheduling questions / concerns Schedules for the Urology Procedure room Contacts or coordinates calls to all patients a week in advance to collect registration information, when needed At the time of contact for pre-registration confirms that the patient will keep the scheduled time Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls Send itineraries / Helping Hands to patients for the Procedure Room Other duties' as assigned. Qualifications KNOWLEDGE, EDUCATION, AND PHYSICAL REQUIREMENTS Education: High School Diploma or Equivalent; business-related or professional development coursework preferred. Experieince: Must complete Ambassador Program within first 12 months of employment. Experience in a healthcare environment may be desired. Two years previous medical secretary experience. Must be able to manage daily deadlines. Excellent customer service skills to interact with the public internal and external. Minimum Physical Requirements: Constantly (67-100%) Sitting, Talking on the phone/in person, Typing on a computer keyboard, Occasionally (0-33%) Standing/walking The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed