American Red Cross Donor Recruitment Account Specialist (Inside Sales Support) in Columbus, Ohio
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* As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment *
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Function as a liaison between sponsor groups and donor recruitment staff. Serves as primary inside sales support for assigned Donor Recruitment District. Provide system support to assigned district to include confirmation of upcoming blood drives. Produce confidential correspondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, coordinate meeting arrangements and regular correspondence with sponsors. Ensure district has appropriate sales collateral and blood drive collateral kits. Provide support, development and/or leadership guidance to all volunteers. This district covers 32 counties. Donor Recruitment Account Specialist does not travel into the field.
Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment, and cancellations) to production planning staff to help ensure the success of the blood collection effort.
Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
Using approved templates and/or campaign materials may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow-up for the Print Cost Model and exceptions process.
Prepares and maintains all account files including correspondence, operational records, and customer surveys to ensure accurate documentation of blood drive activity.
Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and Chapters on an annual, semi-annual, and/or quarterly basis.
Sends thank you notes to customers to help ensure the prospect for future customer activity.
Handles all inside sales support for assigned Recruitment District team.
Includes management of the donor pre-sign up process and report review with Reps for accuracy.
May manage High School scholarship tracking and check requests.
High School or equivalent required.
Minimum 3 years of experience in an office setting with extensive customer contact required.
Basic knowledge of computer office products, word processing, spreadsheet, database, and presentation applications highly desirable.
Must possess outstanding organizational and communication skills.
Effective problem-solving skills in managing multiple priorities.
A current valid driver's license and a good driving record are required.
The American Red Cross requires all new hires to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process before their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved before being hired.
As part of the world's largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering-both during the COVID-19 pandemic and year-round.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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