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Employment Type:

Full time

Shift:

Day Shift

Description:

Emergency Medical Service Coordinator / Program Administrator

Why Mount Carmel?

With five hospitals (https://www.mountcarmelhealth.com/find-a-location/) , over 60 free-standing outpatient clinics (https://www.mcmg.mountcarmelhealth.com/) , a college of nursing (https://www.mccn.edu/) , a Medicare Advantage plan (https://www.medigold.com/) , and extensive outreach and community wellness programs, Mount Carmel Health System (https://www.mountcarmelhealth.com/) serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health (https://www.trinity-health.org/) , one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

What we offer:

• Competitive compensation and benefits packages including medical, dental, and vision coverage

• Retirement savings account with employer match starting on day one

• Generous paid time off programs

• Employee recognition incentive program

• Tuition/professional development reimbursement

• Relocation assistance (geographic restrictions apply)

• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing

About the position:

In accordance with the Mission and Guiding Behaviors; the EMS Nurse Coordinator will develop, coordinate, and promote efforts to strengthen relations between Mount Carmel Health System and community Emergency Medical Services (EMS). This is done in an atmosphere that is patient focused optimizing quality of care and patient outcomes. The EMS Outreach Coordinator, functioning in the spirit of teamwork, is accountable for collaborating with Emergency Department (ED) Directors and physicians, Service Line Administrators, and Nurse Managers as it relates to relationships with our EMS providers and their patients.

Responsibilities

· Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.

· Meets population specific and all other competencies according to department requirements.

· Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.

· Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.

· Collaborates with ED Directors and Medical Directors, ED physicians and staff, Service Line Administrators

· Promotes and maintains improved relations with Central Ohio EMS agencies through customer satisfaction efforts, provider education, marketing, quality outcomes, and problem resolutions.

· Develops and/or assists in conducting educational programs related to EMS interests to include: nurses riding with medics, on-site clinical experience (ED, Cath Lab, OB, ICU, Surgery), web based education, hands on education, case reviews, and other avenues as identified by MCHS and EMS agencies.

· Rounds at each Central Ohio EMS agency in MCHS primary market for which you are assigned. Examples of rounding include: riding with individual Medic crews to establish relations and educational needs as well as social needs identified by the community as it relates to pre-hospital care.

· Assists in and organize annual EMS conferences.

· Collaborates with ED Directors and MCHS in planning and coordinating activities during EMS week.

· Responsibility includes multi-site locations and requires travel to each of the facilities.

· Facilitates process / system improvement across departments and/or multiple service areas.

· Provides patient feedback to EMS agencies to optimize continuum of care with respect to HIPAA regulations.

· Serves as a role model to demonstrate openness to new ways of thinking.

· Recommends cost-effective and/or revenue generating strategies.

· Tailors implementation approaches to different sites and processes.

· Assists managers in identifying solutions to challenging issues as it relates to EMS.

· Serves as a resource and communication link to referring facilities.

· Participates in activities which promote own professional growth and development.

· Implements key EMS projects across all MCHS sites.

Other Job Responsibilities

· Collaborate with the trauma team to provide the following:

-EMS education

-Injury Prevention Program

-Trauma Tactics

-Maintains professional knowledge and keeps abreast of changes in ED and EMS job related rules, statues, laws, and new business trends

· Works with Service Line Leads to facilitate supporting documentations of EMS outreach for disease related and organizational accrediting/certifying agencies.

· Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.

Requirements/Qualifications

· Education: Graduate from an accredited school of nursing. BSN preferred.

· Licensure / Certification: Current license to practice as a Registered Nurse in the State of Ohio

· CE/EMS Instructor required within 6 months of employment.

· EMS Instructor preferred.

· Experience: Previous experience in ED, critical care, or mobile ICU. One year ED experience as an RN preferred. EMT or equivalent experience preferred.

· BLS healthcare provider; ACLS provider/instructor required; PALS provider/instructor preferred; ITLS, or form of, provider/instructor preferred. These required instructor courses must be obtained within 12 months of employment.

· Understands organizational behavior, legal and ethical issues, healthcare evaluation, outcome measures and patient safety.

· Demonstrates interest in and the ability to build relationships with internal and external stakeholders. Political savvy, ability to identify and balance many agendas is critical when working with department heads, physicians, staff, and EMS agencies

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran