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Join our Design and Customer Experience (DCE) team as a Senior UX Researcher for our Consumer Banking (CB) Products research team. DCE is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. We are always looking, first and foremost, for great humans - people who are kind, caring, and are always looking for ways to collaborate, mentor, and assist those around them. This team is full of life-long students - people who are eager to learn new things and are willing to say, "I don't know...yet." The ideal candidate is also committed to making an impact and being an advocate for our customers - seeing a need or pain point and proactively attempting to problem-solve.

Job Summary

This role is hybrid. Team members who are in a hybrid role typically spend three days a week in the office, while having flexibility on their work location for the other working days.

As an Experience Research Senior Associate, you will scope and craft research strategy, conduct research, and deliver actionable insights on complex research initiatives. You will be part of multi-disciplinary teams, including Product Designers and Content Designers, committed to designing the future of banking. You will participate in cross-functional collaboration with Product Managers, Data Analysts, and Engineers, informing prioritization, planning, and decisions along the way to execution.

We expect you to have strengths in the core user research parts of this process - particularly in quantitative research practice - and a desire to continually broaden and improve your skills. If you are passionate about quantitative UX research and thrive in a collaborative environment, we would love to hear from you!

Job Responsibilities

• Structure and plan moderately complex research initiatives, including evaluative, generative and formative research

• Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)

• Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data

• Support cross-functional Design Thinking exercises using research findings as a starting point; work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes

• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels

• Incorporate business understanding into framing research and findings and recommendations

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in user experience research, employing various research methods such as quantitative usability testing (with benchmarking), surveys, card sorting, or tree testing

• Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting

• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each, and experience with relevant UX Research tools for the methods mentioned above

• Foundational understanding of statistical analysis in an industry setting

• Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design

• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral)

• Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked

• Passion for designing and delivering research for maximum impact and for developing world-class products and experiences

• Demonstrated understanding of how design research connects with broader business value

• Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans