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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Primary Responsibility

This position will support a variety of Hiring and Onboarding functions across all of Clinical and Government Service Organizations to ensure colleagues are fully onboarded, and can perform job functions as assigned. Duties include Maintain staffing fluctuation from 3000 employee profiles and an additional seasonal staff of 1400 plus, ordering equipment, troubleshooting access issues, and partnering with Team Members.

The Sr. Coordinator will support all functions of onboarding to ensure seamless experience for new hires through the onboarding lifecycle.

The position promotes a positive work environment, performs as a team member and initiates suggestions to continually improve process and protocols related to hiring and onboarding management for the Clinical and Government Service Organization.

Additional responsibilities to include but not limited to the following:

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Scheduling and New Hire Oversight)

• Access Issue Resolution (Ticket Management, Access Troubleshooting, Escalating Access Issues)

• Training Class Coordination (Equipment Setup, Equipment Troubleshooting, Colleague Start Date Access troubleshooting)

• Maintain Employee Profile Information via tracking database and Verint

• Participate in daily, weekly, quarterly meetings with team members and business partners with onboarding and Hiring related items

Individual Development of skills to maintain skill set and career advancement

• Maintain correspondence to emails in a professional and timely manner to meet service levels and the needs of the business

• Colleague will be required to present on Webex/conference calls/in person presentations

• Colleague will be required to work mandatory overtime/extended work week when needed

Required Qualifications

• 1 plus years experience in a high-volume customer service environment

• Excellent knowledge of PCs and Microsoft Office Suite (Excel, Word, Teams, and Outlook)

Preferred Qualifications

• Ability to identify, analyze and solve complex issues involving a variety of factors in narrow turn-around time and provide solid factual information is a key part of this role

• Provide and maintain effective written correspondence through email, office communicator, as well as, verbal communication for onboarding and issue resolutions.

• Collaborative working style and team-player attitude

Self-Motivated with a strong attention to detail with the ability to work independently

-Ability to work in a high production, time sensitive environment

• Demonstrates resourcefulness in problem-solving

• Able to work independently with little supervision

• Strong written and verbal communication skills

• Associates Degree or Bachelors Degree

Education

High School Diploma or equivalent GED

Pay Range

The typical pay range for this role is:

$18.50 - $37.02

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/17/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.