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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This is an analytical and process driven role with the primary focus of improving Revenue Cycle Patient Access Services processes and operational outcomes by combining healthcare experience and background to bring world class results in Revenue Cycle Patient Access Services and end-to-end Revenue Cycle Management and partnerships.

Primary Responsibilities:

• Provide revenue cycle management services in all areas of revenue cycle patient access operations which may include:

• Patient access (scheduling, pre-registration, insurance verification, financial counseling)

• Registration/Admission (ED, inpatient, outpatient, ambulatory)

• Patient financial services (pre-billing, billing, follow-up, account resolution)

• Decision support and analytics

• Productivity and quality management

• Understand key revenue cycle patient access metrics and performance indicators and provide reporting of operational and financial performance

• Evaluate and interpret data to monitor performance, identify trends and determine root cause issues

• Able to communicate effectively (written and verbal) findings of analyses and audits to support operation and financial decisions

• Collaborate with partner revenue cycle teams to facilitate resolution of process issues and implement world-class solutions

• Serve as a resource for special projects and priority analysis assignments

• Effective at working at both a data detail level and a strategic thinking level

• Able to prioritize and manage multiple tasks and projects simultaneously

• Analyze and interpret reports on metrics associated with goals and objectives

• Perform data validation to ensure accuracy and quality

• Patient Access Systems specialist/liaison including process oversight, technology improvements/system enhancements (EPIC, AccuReg, Salucro)

• Project responsibilities may include:

• Analyzing large data sets and identifying and interpreting patterns and trends in the data

• Evaluating business processes, identifying opportunities for improvement, and making recommendations to

• Various stakeholders

• Communicating project status regularly with manager

• Writing reports including summarization of project objectives, approach, and results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of work experience in Revenue Cycle Management Patient Access Services, preferably with data analysis and data interpretation

• 1+ years of business or data analysis experience

• Expert level Excel (pivot tables, ability to develop macros, nested formulas, if/then statements, TEXTJOIN, VLOOKUP’s)

• Minimally intermediate level proficiency with Access, Word and PowerPoint

• Ability to travel within the network to various facilities

Preferred Qualifications:

• Bachelor's Degree in Business, Finance, Healthcare, or related field and/or 4+ years of equivalent work experience

• Experience with EPIC

• Experience in business intelligence visualization tools (Mede/Analytics, Tableau, Qlik, Health Catalyst, Alteryx, etc.)

• Solid analytical and organizational skills

• Intuitive and skilled at problem solving

• Demonstrated excellent interpersonal, written, and verbal communication skills

• Effective presentation skills and ability to facilitate meetings with senior leadership both internally and externally

• Ability to work in a fast paced and deadline driven environment

Soft Skills:

• Active listening skills

• A high degree of self-motivation, versatility, and flexibility

• Adaptable and flexible with the ability to accept, create and manage change

• Proven ability to positively influence staff to drive results in achieving goals and objectives

• Ability to work to a consistent high standard under pressure

• High degree of accuracy and attention to detail

• Ability to multitask on multiple small to complex projects / tasks and meet deadlines

• Willingness to undertake additional responsibilities as required

• Self-motivated, able to work in a team, and demonstrates the ability to work independently

• Demonstrated ability to clearly communicate complex issues to all levels of management

New York Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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