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Description:

Position Summary

The Fulfillment Supervisor is responsible for overseeing the fulfillment process and supporting the processing of fulfillment jobs & files for the Customer Operations line of business, including the Payroll, Tax, Garnishments, Employee Services, & COBRA departments. The Fulfillment Lead will coordinate work distribution, have direct interaction with fulfillment vendors, and will be responsible for equipment functions.

• Responsible for work distribution and scheduling, printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.)

• Ensure SOPs and established guidelines are being followed

• Monitor cases to ensure service level agreements and high customer satisfaction levels are being met

• Adhere to security protocols to safeguard confidential, proprietary, and customer information.

• Ensure all work due each day has been processed in accordance with each customer delivery requirements.

• Assess work needs to ensure accurate and timely processing.

• Ensure all Fulfillment Processors are following proper procedures.

• Ensure all packages have been picked up by FedEx/UPS at the end of the day.

• Ensure all Salesforce items have been updated by EOD.

• Work with vendors to ensure all equipment is maintained to a high standard of operation.

• Facilitate special internal requests to applicable OSV departments.

• Ensure 5S duties have been completed.

• Adhere to schedule and works seasonal required overtime during peak periods, such as during the W-2 printing window

• Assist with special projects as needed.

Skills:

client relationship management, management skills, general labor, production, production management, mail machine, supervisory skills, medical records management, Support, paper processing, document processing, fedex, usps, sales force, sop, fulfillment, mail processing, Ms office suite

Top Skills Details:

client relationship management,management skills,general labor,production,production management,mail machine,supervisory skills,medical records management

Additional Skills & Qualifications:

Competencies

• Excellent communication, problem solving, critical thinking, and customer service skills

• Flexible in a changing environment

• Strong organizational skills with ability to multi-task and support multiple customers effectively

• Strong collaboration skills to work closely with others in a team, supporting collective goals

• Detail Oriented with good time management skills

• Ability to establish and maintain effective working relationships

• Strong data entry and research skills

• Follows direction with ability to meet deadlines

Supervisory Responsibility

There is supervisor responsivity have had anywhere from 2-8 direct reports

Preferred Skills

• Knowledge of inserting equipment and mail machines

• Experience with FedEx/UPS and USPS processes

Hours:

Ramp season (Until End of March) 8am-7:30pm

Non ramp season (After April) T-Fri 8am-5:30pm

• Work until work is finished

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.