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Aston Carter Quotation Specialist in Corona, California

Description:

SUMMARY The Quotation Specialist is responsible for performing all clerical, customer service and internal coordination tasks to ensure requests for quotation (RFQs) for ESL standard and configured products are processed in a timely manner, with high degree of accuracy and to the complete satisfaction of ESL customers and prospects. In addition, QSs are responsible for price list updates and distribution to Master Distributors and Manufacturer Representative Groups (MRGs). ESSENTIAL DUTIES AND RESPONSIBILITIES • Responsible for acknowledging receipt, reviewing, processing and quoting RFQs. • Entering new prospects and contacts in the ERP and CRM systems following established procedures. • Reading and interpreting one-line /riser diagrams and specifications to determine ESL scope of supply. • Create quotes for ESL standard and configured products using ESL’s ERP, CRM and/or configurator. • Seek out Application Engineering assistance when scope of supply is not clear. • Promptly assess whether additional information from the customer is required and communicate with requesting party accordingly. • In coordination with Customer Experience Representatives, create change order quotes for standard or configured products • Ensures all quote correspondence and information is organized, updated and linked in the document repository system. • Supports Manufacturer Representative Groups and Master Distributors with questions regarding Quoting Tools (CPQ and Price Lists) • Supporting the Customer Experience Team entering purchase orders, sending shipment notifications and other tasks as needed. • Maintains and update Price Lists and Systems (CPQ, ERP) by updating pricing and adding new standard or configured product price. • Acts as a Customer Advocate within the organization. • Maintains a professional image and positive attitude. • Performs other duties/tasks as assigned, and helps the team as needed. • Self-starter, independent worker, team player and a leader for the Customer Experience Department. • Supports automation and continuous improvement efforts as directed by the Customer Experience Manager to ensure team is continuously enhancing throughput and accuracy • Completes all activities in a timely, accurate, friendly, courteous and efficient manner. • Abide by all rules and regulations as set forth in your employee handbook. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Passion for Customer Experience Excellence. • Ability to work under pressure. • Technical aptitude • Attention to detail • Basic knowledge of electrical power. • Self-starter with a positive attitude. • High level of initiative and resiliency. • Excellent verbal, listening and written communication skills. Bi-lingual (Spanish) is a plus. • Excellent decision making and prioritization skills • Excellent organizational and time management skills. • High proficiency in computer skills (MS Outlook, MS Teams, MS Word, System directories). • Align with company goals and values. EDUCATION and/or EXPERIENCE • This position requires a high school diploma or equivalent • 2+ years of customer service experience, including data entry

Skills:

Customer service, Customer support, communication and writing skills, computer skills, rma, crm system, bill of material, order processing, email, Quoting, Order tracking, Pricing, Proposals, blueprint reading

Top Skills Details:

Customer service,Customer support,communication and writing skills,computer skills,rma,crm system,bill of material,order processing,email

Additional Skills & Qualifications:

Are they aligned with our core values (i.e. excellence in customer service, accountability, continuous improvement, ownership, adaptability)? If familiar with computer systems- testing prior to interview (e.g. what type of modules are found in MAS? What is GoldMine used for? What type of report have you created using Excel? etc.) Positive attitude Articulate and communicate effectively Presented themselves professionally Team player Honesty

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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