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Contract Support

Job ID

147013

Posted

07-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Administrative, Customer Service

Location(s)

Croydon - England - United Kingdom of Great Britain and Northern Ireland

Job Title: Contract Support

Business Sector: Data Centre Solutions

Location: Croydon/Mitcham UK

Reporting to: Lead Contract Support

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

To provide exceptional customer service and business support to contribute to the continued growth and success of the Business.

The purpose of the Contract Support is to support the Lead Contract Support with all aspects of the contract by always representing CBRE in a proactive and professional manner. Take ownership and co-ordinate the day-to-day reactive tasks.

Main duties and responsibilities

• Review and ensure that Finance Sheets are kept up to date and all quoted works are quoted in a timely manner and WO raised in My Finance & My Buy following approval by the customer.

• Raise CBRE quotes on the Client Indigo system, once fully approved raise on the MS Ariba system. Add all WO info etc to

• Communicate with client throughout the process of the quoted works being completed from initial raising and acceptance right through to customer satisfaction after works are completed.

• To provide cover for the Contract Support Team during training/annual leave/sickness

• To ensure the timesheets for the engineers are posted on a timely basis before the weekly cut-off and ensuring the accuracy of the data input

• To ensure that Observations are raised on Harbour in a timely basis and send status reminders to the team throughout each month

• Undertake general office duties relating to the contract including:

• Correspondence and filing

• Stationery ordering and administration

• Subcontractor’s administration

• Toolbox Talks/Legislation process updates within logbooks

• Archiving

• Contract escalation process

• Updating of sub-contractor emergency contact details

• Ordering of engineers uniform

My Finance

• Raise all purchase orders necessary to complete the reactive and quoted works and supply to subcontractor, ensuring the PO is detailed to enable successful completion of the works instructed

• Ensure all time is recorded on the work order in an accurate and timely manner

Invoice pool

• Ensure timely resolution of invoices within the invoice pool in query and ensure authorisation is obtained for the invoices prior to allocating them to a PO for payment.

• WOM- ensure the WOM in My Finance is accurate and not ageing past 60 days without a genuine reason e.g., lead time on parts.

• Open purchase orders- ensure open purchase orders are invoiced before becoming aged through timely resolution and communication with the subcontractors.

• Provide weekly commentary & action to the Lead Contract Support & Contract Manager , on the aged open purchase orders.

• Debt - ensure you are actively seeking payment for the EW debt through communication with the customers. Provide weekly commentary & action to the Lead Contract Support.

• Prepare all billing applications for the reactive and quoted works monthly and sit with Lead Contract Support before submitting to client.

Skills/Experience

• A good basic education is essential, with at least GCSE passes in Maths and English or equivalent

• Good PC based skills, with experience in Microsoft Applications – intermediate to advanced level

• Ability to work independently and with minimal supervision.

• Team Player

• Previous experience of a customer-facing role.

• Some financial experience would be an advantage

• Must demonstrate a strong sense of customer focus

• Excellent verbal, and good basic standard of written, communication skills

• Self-motivated and systematic

• Results/ task orientated, attention to detail and accuracy

• Excellent time management and organisational skills

• Commitment to continuous improvement

• Committed to customer service delivery

• Calm manner, able to work under pressure and with changing demands and priorities

• Be flexible to work outside core office hours from time to time

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)