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Platform Solutions Manager, App Store and Apple Arcade

Culver City,California,United States

Marketing

The App Store is the world's safest and most vibrant app marketplace, serving more than half a billion people each week. Since the App Store launched in 2008, it has helped creators, dreamers, and learners of all ages and backgrounds connect with the tools and information they need to build a brighter future and a better world. It has enabled countless new companies, spawned new industries and created millions of jobs. A significant driver of the global economy, the App Store facilitated over a $1 trillion in developer billings and sales in 2022 alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we’re just getting started! We are seeking a hardworking and passionate individual to join the App Store Business Operations team. You will lead opportunities to optimize global business operations of the App Store and Apple Arcade for iOS, Mac, iMessage, Apple TV, and Apple Watch and support the development and roll-out of innovative processes and technology solutions that will increase efficiencies and scale the business.

Description

Work with cross functional global teams and senior management to lead the development of business process and technology roadmaps that align with long term divisional strategies Analyze current state operations and propose workflows and tool solutions that drive improvements to the organization WW or for addressing country-specific needs Lead the deployment and implementation of Airtable and other workflow solutions for App Store and Apple Arcade business teams Partner with key decision makers across business teams to identify and define short term and long term solutions to operational challenges Document business requirements for process improvements/ technology solutions and prioritize these in alignment with strategic business goals Work with internal engineering teams, and external vendors as needed, to support the build and implementation of tools that promote the growth of the business; you will track risks/issues with development, ensure business requirements are met and advocate for future enhancements Develop and document process flows and related tool guidance for new business processes resulting from business initiatives Support leadership in implementing new ideas effectively within the Apple culture and managing changes to improve the partner adoption of new tools or processes

Minimum Qualifications

• 8 years of experience in business operations, product management and/ or digital transformation projects

• 4 years of experience developing content management, CRM or workflow management solutions for global processes/ organizations (e.g. Airtable)

Key Qualifications

Preferred Qualifications

• 3+ years of relevant experience in management consulting or at a high-growth technology firm; Digital Media industry experience preferred

• Experience working on a global scale across all levels of the organization and managing the implementation of complex projects

• Ability to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc

• Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues

• Excellent communication skills (written and verbal) and presentation skills

• Have an enthusiastic outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges

• Knowledge of the iOS, macOS and App Store ecosystem a plus

• Undergraduate degree in Information Systems, Operations, Business or related field preferred; Advanced degree a plus

Education & Experience

Additional Requirements

• This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .