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Safran Aftermarket Front Office Manager in Cwmbran, United Kingdom

Aftermarket Front Office Manager

Company : Safran Seats

Job field : Customer services and support

Location : Cwmbran , England , United Kingdom

Contract type : Permanent

Contract duration : Full-time

# 2024-141130

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Job Description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to:

• Manage all aspects of the costing and pricing activity, updating both the BAAN systems and M3 P300

• Develop pricing methodologies and cost modelling capabilities to support the growth of 3S sales. To enable us to respond to the customer with a minimum of ROM pricing

• Develop and manage relationships with key customers both internal and external and actively support the 3S way of working

• Manage the risks and opportunities to achieve the aftermarket sales budget in support of the bid/no bid process

• Manage all Aftermarket pricing catalogue activity and distribute to 3S Pricing Manager and Customers

• Effective management of the front office way of working, utilising best practise and formalising this within the key business process framework.

• To successfully implement M3 processes and procedures as a standard way of working

• To manage the effective integration of M3 into SSGB for all customers

• Ensuring proactive and regular effective communication is maintained with all Customers Fully establish the global network

• Responsible for delivering effective supplier performance management, reducing lead times and costs via robust governance of the Purchasing Service Level Agreement

• To implement a collective front office support team for spares and repairs

• Ensure an effective direct link for Safran seat services and the manufacturing units within 3S

• Full implementation and adherence to effective departmental KPI's

• Escalation point for any issues that cannot be resolved by the immediate team

• Introduction and sharing of best practice within the Safran Seats Services

• A competent user of MS office applications

• Full support and adherence to the Safran Seats Services balance score card objectives.

Specificity of the job


Locate your future workplace

Llantarnam Industrial Park, LlantarnamNP44 3HQ


England United Kingdom

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.