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General Dynamics Information Technology TSS ServiceNow Developer Advisor in Dahlonega, Georgia

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: MBI Full 5C (T3)

Job Family: Software Development

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.

GDIT Technology Shared Services (TSS) is looking for a ServiceNow Developer Advisor who will be responsible for the development and administration of solutions within GDIT ServiceNow environments.

The developer will work with members of the CIO-Technology Shared Services Applications Team, customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise. Daily activities will include developing solutions within ServiceNow, assisting with the integration of other apps/tools with ServiceNow, system administration, report development and testing of the product and its sub-modules.

Job Responsibilities:

  • Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.

  • Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.

  • Collaborate with team members to define, analyze, understand and document business and technical requirements.

  • Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.

  • Participate in and support ServiceNow version upgrades.

  • Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.

  • Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.

  • Create technical architecture, design and user guide documentation.

  • Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.

  • Grow junior talent through mentoring, partnership, and technical reviews.

  • Author, review, and lead the creation of white papers and contract artifacts.

  • Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.

  • Maintain current ServiceNow/industry certifications, while obtaining additional certifications.

  • Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.

  • Create estimations on effort required to produce ServiceNow functionality.

  • Other duties as assigned.

  • Travel may be required.

Required Qualifications:

  • Bachelor’s degree in Computer Science or IT related degree (or equivalent years of experience).

  • 8+ years of relevant IT experience.

  • 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment.

  • 5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML).

  • Must hold ServiceNow Certified System Administrator credential, or obtain within 30 days of start.

Preferred Qualifications:

  • Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.

  • Understanding of IT service management and common service level agreement measurements.

  • Can identify, understand, document, and create functionality aligning with customer value streams.

  • Can produce level of estimates and basic deployment plans for ServiceNow functionality

  • Strong organization and time management skills while working in a rapid software development environment.


  • Full-flex work week

  • 401K with company match

  • Internal mobility team dedicated to helping you own your career

  • Collaborative teams of highly motivated critical thinkers and innovators

  • Ability to make a real impact on the world around you

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.