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Description

A client of ours in the fuel distribution industry is looking to hire a Sr. Customer Service Representative. This role involves taking inbound calls from contacts via phone or electronic means from business to business customers needing assistance with their fuel delivery account. This individual will build strong relationships with customers and internal team members. Act as Liaison between customers, carriers, sales/operations team and other internal employees. Research, investigate, coordinate and resolve customer concerns regarding invoicing, EFT, or billing needs. Works collaboratively and dynamically with customer support team to creatively solve difficult problems.

Essential Duties and Responsibilities:

Customer Service

• Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means.

• Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt.

• Represent company interests with the highest standards of professionalism.

Operations

• Efficiently utilize multiple systems

• Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues.

• Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies.

• Responsible for decision making and problem solving issues on a day to day basis.

• Assist customers with questions concerning their relationship with the company.

• Performs other various duties as assigned

Requirements

The requirements for this position are listed below:

• Bachelor's degree with concentration in business preferred

• A minimum of three (3) years of customer service experience

• Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support.

• Very technologically savvy, capable of using multiple systems at one time.

• Position will initially be normal business hours, with some possible nights, weekends, or holidays required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .