Job Information
R2 Logistics Help Desk Tier I Analyst - Dallas, TX in Dallas, Texas
The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This position requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues, while maintaining precise attention to detail and providing users with outstanding customer service. Corporate help desk/desktop and basic telecom support experience are preferred. Responsibilities include:
Active directory user account administration
Computer hardware/software installations
Desktop/Laptop build and troubleshooting experience
MS Office 2016 end-user support and troubleshooting
MS Outlook 2016 (LAN and Offline/Remote) support and troubleshooting
Smart phone email configurations
Basic troubleshooting and support of VOIP phone systems and Citrix
After hours and weekend on call support (Rotating Schedule)
Required Qualifications:
Corporate Help Desk Experience.
Windows 10 / Office 2010 -16 - Support / Troubleshooting
Microsoft Outlook - Troubleshooting
Active Directory - User Setups / Authentications/ Troubleshooting
Desktop / Laptop Builds / Troubleshooting
Solid understanding of Network Concepts and Windows Server Administration
Detail Oriented
Problem Solving Skills
Excellent Customer Service Skills
Excellent Communication Skills
Ability to Work Independently
Preferred Qualifications:
Certifications - A+ / Net+ / MCITP / MCP / MCDST
VoIP Systems / Citrix - Basic Support / Troubleshooting
Dell Hardware Troubleshooting / Support - Laptops / Desktops / Printers
Working knowledge of C# and Perl
Benefits:
Industry Competitive Base Salary
Medical Insurance with Prescription Drug Coverage
Dental Insurance
Vision Insurance
Paid Holidays
Paid Vacations
401k with Company Match
About R2 Logistics: Founded in 2006, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality. As a third party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.