Job Information
House of Blues Venue Guest Ambassador - Dos Equis Pavilion in Dallas, Texas
Job Summary:
WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from freeconcert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOBDos Equis Pavilion is seeking a Guest Ambassador. The Guest Ambassador will positively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience.
WHAT THIS ROLE WILL DO• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.• Look for ways to proactively assist the guest to ensure they have an enjoyableexperience.• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.• Direct restroom and concessions lines, as needed, to shorten guest waiting times.• Assist in resolving guest complaints.• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.• Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.• Report maintenance and cleaning issues to the respective department manager in a timely manner.• May fill in temporarily with a department to support staffing levels during peak or break times.• Greet guests as they enter and leave the venue. May also distribute advertising flyers.• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
WHAT THIS PERSON WILL BRING• High School Diploma or equivalent• At least 2 years in Guest Service and communications preferred• Creative thinker and problem solver• Excellent verbal, written and interpersonal communication skills• Acute sense of judgment, tact and diplomacy• A strong-sense of teamwork and ability to execute programs• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.