Davenport Community Schools Regional Support Technician (2 positions available) [$1,500.00 Sign-On/Retention Incentive] in Davenport, Iowa
Regional Support Technician (2 positions available) [$1,500.00 Sign-On/Retention Incentive] JobID: 10707
Administrative Service Center - ASC
Open Until Filled
ASC/Learning Information ServicesSchool or DepartmentRegional Support Technician (2 positions) Assignment Open
7:30 amStart Time4:30 pmEnd Time8.00Number of Hours/DayNon-BargainingClassification
ASAP New Assignment Datex New Positions
All current district employees and external applicants may apply online by completing the external application. Applications will be accepted fromSalary will be determined based on experience and education - minimum $17.35/hr. Benefits package with $20,000 Life Insurance, Long-Term Disability Insurance, options for single or family medical, dental, and/or vision insurance with applicable employee contribution.
Duties & Responsibilities:
Provides Tier 1 Level Chromebook support within a designated region of schools.
Engages directly with Teacher Librarians to determine the Chromebook support needed at the building or regional level.
Creates, receives or closes work orders.
Troubleshoots and diagnoses issues to determine if the Chromebook is repairable or is at its end of life.
Repairs Chromebooks as directed through verbal or written directions, diagrams, drawings, technical manuals, OEM guides, or specifications.
Repairs Chromebooks utilizing tools, components and peripheral accessories.
Updates Chromebooks with needed software.
Maintains and follows safe working procedures and requirements when working with electronic devices and components.
Determines if the Chromebook issue is billable or falls within the warranty.
Maintains a physical inventory of Chromebooks within the department.
Tracks Chromebooks within the District’s tracking system.
Transports Chromebooks to and from assigned buildings.
Supports other technicians with Chromebook Tier 1 support as needed.
Other duties as assigned.
Physical Requirements of Position:
Ability to lift up to 50lbs
Ability to operate tools, small components and peripheral accessories.
Musthave a valid driver’s license and a vehicle.
Must have the ability to drive a life truck.
Previous experience working with Chromebooks.
Must have basic mathematical and computer proficiency.
Ability to read, write and understand English.
Previous experience working with Google and Microsoft products.
Previous customer service experience.
Time management skills: including multi-tasking, productivity, and a sense of urgency.
Excellent interpersonal and highly effective communication skills.
Constructively deals with conflict.
Effective interpersonal and relationship building skills.
Self-motivated and directed with ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.