Job Information
Logan A/C & Heat Services Dispatcher in Dayton, Ohio
Dispatcher - On-site
Logan A/C & Heat Services
57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)
Dayton, OH 45414
Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Dispatcher to schedule fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?
We offer benefits, including medical, dental, vision, health savings account, short-term disability, long-term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing, and continuous opportunities for growth.
WHO IS LOGAN A/C & HEAT SERVICES?
Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton, and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.
A DAY IN THE LIFE OF A DISPATCHER
Schedules all service repairs
Assist technicians via phone and email
Schedule follow-up and return visits for technicians
Support the Service Team by helping them achieve their monthly goals
Aim to exceed Schedule & Dispatch monthly goals in calls & opportunities ran
Assists CSR's on scheduling calls and service-related questions
Review service schedule for all markets periodically throughout the day to ensure the right opportunities/calls are on the appropriate technician for all markets
Review schedule to ensure technicians' schedule remains active by performing hourly “Schedule Maintenance”
Helps Maintain emergency service technician on-call schedule
Review weekly Opportunity Distribution Report
Assists with resolving customer issues by collaborating with service management on quick & correct course of action
Lead Invoicer for the Service & Dispatch team where you review the invoice for each service call ran and follow-up on appropriate items.
Maintain and organize checks turned in by service technicians
QUALIFICATIONS
2 - 3 years experience in a dispatch, scheduling, or customer service support role.
Experienced in computer-based applications, including but not limited to Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Visio, OneNote)
Working knowledge of iPads and smartphones
Excellent written and oral communication skills
Strong organizational skills
Ability to work proactively and independently with limited direction
Ability to organize and prioritize daily tasks and projects
Able to work overtime and weekend hours on an occasional basis
Ability to pass a background check
Valid driver's license
WORK SCHEDULE
Monday - Friday 7:30 AM-4:30 PM.
We look forward to speaking with you about our career opportunities at Logan Services!
Logan Services Inc. offers Equal Employment Opportunity to all applicants.