Job Information
DYNAMIC EDUCATIONAL SYSTEMS INC Quality Assurance OA/CTS in Dayton, Ohio
Title: Quality Assurance Specialist
Classification: exempt
Salary Range: $41-43,000
Reports to: OA/CTS Manager/Director
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions/DESI JCC contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
At the Dayton Job Corps Center, we believe that each and every employee plays an important role in our success, this is why we strive to provide each employee with:
- Competitive Compensation
- Comprehensive Benefits Program, including
- Medical
- Dental
- Vision
- Life
- Employee Assistance Program
- Flexible Spending Account
- And more
- A Balance of Work and Time off including
- Starting with 18 days of Paid Time Off, you gradually start accruing more PTO until you earn up to 28 days per year
- Full-time employees are eligible for eleven paid holidays during the year, January through December - immediately upon hire
Join us and take the first step to an exciting and rewarding Career with the Dayton Job Corps Center - Make a difference!
Position Description
Summary
Reports to the Outreach, Admissions, and Career Transition Services (OA/CTS) Manager/Director. Responsible for quality assurance of OA/CTS for the contract. Complies with government (Department of Labor/DOL) and management (DESI) directives, quality control of services, data collection to the Job Corps Data Center, and report requirements to the DOL and the Project Director.
Essential Functions
Complies with all management, corporate, and government directives and standard operating procedures.
Models, mentors, and monitors a positive normative culture.
Responsible for the effectiveness of the process that fulfills the statement of work.
Performs quality review of all OA and CTS services delivered by OA and CTS field staff.
Performs quality review of all folders, exercising considerable judgment.
Negotiates inputs with Job Corps centers to ensure the contract meets arrival goals and applicants are served as prescribed in the PRH.
Negotiates and monitors assignments to CTS staff from Job Corps centers to ensure the contract meets CTS goals and students are served as prescribed in the PRH.
Assists in monitoring staff productivity.
Prepares weekly reports for contract management on arrivals and students pending assignments, no-shows, and barriers.
Prepares all weekly and monthly reports and ensures all arrivals are recorded in the Job Corps Data Systems.
Prepares weekly and monthly CTS reports on assignments, placements, non-positives, and long- term services.
Assists the OA and CTS Manager(s) with monitoring visits.
Collects from each Job Corps center projected arrival needs and communicates and coordinates arrival lists with Admissions Counselors (ACs).
Comp