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Job Information

AdventHealth Guest Liaison PRN Day in Daytona Beach, Florida

Description

Guest Laison AdventHealth Daytona Beach

Location Address: 301 Memorial Medical Parkway Daytona Beach, FL 32117

Top Reasons To Work At AdventHealth Daytona Beach

Career growth and advancement potential

Health Insurance Coverage

High quality of life with low cost of living on the shores of sunny Daytona Beach, FL.

Work Hours/Shift:

Per Diem, Days. Few shifts a month. Can offer minimum of 2 shifts a month.

You Will Be Responsible For:

  • Project a positive and helpful demeanor while working with patients, visitors and staff.

  • Uses hospital medical record computer system to access patient information.

  • Responsible for relaying accurate information to patients, visitors and staff.

  • Responsible for maintaining a welcoming environment in the Atrium entrance and waiting areas.

  • Display excellent communication skills – facilitate communication between visitors and health care staff.

  • Act as patient advocate, proactively greeting visitors upon entrance to Atrium.

  • Assist visitors, patients and staff when needed upon entering or leaving the building.

  • Communicate concerns to Supervisor and/or Director.

  • May be required to run reports and/or create spreadsheets.

  • Provide cross-coverage for other Guest Liaisons/Patient Ambassador as needed/requested.

Qualifications

What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:

  • Proficient in Word, Excel, PowerPoint, and familiarity with Access required.

  • Requires self-motivation, persistence and time management. Maintains discretion and confidentiality in all contacts. Mature judgment is required in dealing with new and unexpected situations as they arise. Must demonstrate appropriate communication skills when dealing with all contacts. Occasionally handles delicate, sensitive or confidential information. Must be able to prioritize work assignments.

EDUCATION AND EXPERIENCE REQUIRED:

  • High school Diploma or GED is required.

  • Additional studies in healthcare administration, marketing or communications preferred or equivalent experience in customer service is also desirable.

  • Three years customer service experience required, preferably in healthcare.

Job Summary:

The Guest Liaison is responsible for providing excellent customer service in the main lobby of the hospital and throughout the entire patient experience.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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