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Business Support Manager

Chicago, Illinois;Washington, District of Columbia; Charlotte, North Carolina; Addison, Texas; Denver, Colorado

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary

Responsible for the coordination and delivery of Business Support functions, including senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvements, business continuity, and/or communication.

• Supports COO and Senior Leadership team, acting as central point of contact for senior leadership routines and activities, leading efforts across the organization and directly supporting Senior Leadership priorities

• Ability to influence, develop and document the end-to-end strategy and ensure tactical priorities are met, as a result of ongoing business needs

• Ability to interact with various levels across the organization to understand and deliver upon strategic work efforts and business presentations

• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities

• Effective project/program management and ability to collaborate, manage, and expand relationships across the organization

• Lead ad-hoc requests as needed for meetings, business presentations, reporting, etc.

• Provides oversight on key deliverables and ensures they are completed on time and accurately

• Lead and coordinate project and/or process improvement activities

• Develop/produce operational metrics

• Interacts with various partners, finance, program management, HR, etc.

• Ability to handle multiple priorities in a fast-paced environment

• Highly organized with keen attention to detail, confident enough to raise questions and escalate when necessary

Required:

• 3-5 years of experience with finance, HR and business management processes

• Strong Business Partnership Skills – Able to build broad-based business relationships across the organization using influencing skills while resolving conflict with minimal noise

• Strong analytical, financial management and organizational skills with a focus on attention to detail

• Strong communication skills, both written and oral

• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of understanding

• Strong business acumen, specifically in supporting a technology organization

• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently

• Strong organizational and workload management skills, operating with a sense of urgency, ability to prioritize own work and reprioritize when necessary

• Proactive planning and attention to detail

• Adaptable to change

• Positive and resourceful attitude

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842)

Pay and benefits information

Pay range

$95,000.00 - $139,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.