Job Information
Capital One Senior Project Manager - Airport Lounge in Denver, Colorado
Plano 2 (31062), United States of America, Plano, Texas
Senior Project Manager - Airport Lounge
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
As a member of the Capital One Travel Team focusing on our Airport Lounge network, you can achieve results never thought possible by leading critical and strategic business operations. In this exciting role you will have the opportunity to travel and be on-site at multiple locations across the country where you will work closely with internal and external stakeholders to deliver industry leading experiences that will have a direct impact on the overall brand perception of the company. You will work with smart, talented people, in multiple markets across the country, who will challenge you to excel. You will have the opportunity to impact thousands of customer experiences every day and will be rewarded for your passion and your achievemen
General Responsibilities:
As a Sr Associate, Project Manager you will:
Oversees day-to-day operations of Airport Lounge location(s) and ensure the highest level of guest satisfaction and service standards
Monitors guest feedback and satisfaction metrics, implementing improvement initiatives based on trends
Monitors financial performance and identifies strategies to increase efficiencies
Develops and implements policies, procedures and standards to enhance guest satisfaction and streamline operations
Maintains relationships with vendors, suppliers and partners to ensure quality products and services
Handles quality controls issues and resolves complaints or issues promptly
Ensures a high level of customer service by leading and motivating the hospitality team plan, design, manage and execute project operations plans. This activity includes management through planning, implementation and execution.
Conduct regular meetings with the project operations team. Document progress and report to stakeholders on project status
Exhibit a proven track record of operations management and the ability to quickly put structure in place to manage the project work
Partner with operations teams to provide strategic and tactical thought partnership to effectively drive project work
Identify ways to improve and streamline business and operations processes
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands and drive operational efficiencies
Display strong consulting and collaboration skills
Manage relationships with third party operations partners to ensure desired intent is executed
Serve as the voice of the customer and champion elevating and documenting in-person guest experience related procedures.
Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company
Forge relationships with key stakeholders to ensure delivery of programmatic commitments
Demonstrate that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
Strong communication and collaboration skills
Strong problem... For full info follow application link.
Capital One is an equal opportunity employer committed to iversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws