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TEMPORARY CPW Communications Center – Denver, CO

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TEMPORARY CPW Communications Center – Denver, CO

Salary

$20.00 Hourly

Location

Denver Metro, CO

Job Type

Temporary (9 months or less)

Job Number

2024TEMP- PMA109

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

09/01/2022

Closing Date

Continuous

FLSA

Determined by Position

Primary Physical Work Address

6060 Broadway, Denver CO 80216

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

dnrhremployeetransactions@state.co.us

Type of Announcement

This is a temporary position. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

THIS ANNOUNCEMENT REPRESENTS TEMPORARY POSITIONS(9 MONTHS OR LESS)THAT MAY BE AVAILABLE AT THE CPW COMMUNICATIONS CENTER

POSITIONS START AT $20.00 PER HOUR

To apply, please submit only your application (without attachments such as resumes or cover letters). This announcement will remain open until FILLED.

The mission of theColorado Department of Natural Resources (https://cdnr.us/Pages/DNRDefault.aspx#/start) is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities.

COLORADO PARKS AND WILDLIFE (CPW)

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.Colorado Parks and Wildlife. (http://cpw.state.co.us/)

Description of Job

The Colorado Parks and Wildlife Communications Center consists of two positions;Customer Service RepresentativesandHunt Planners. These positions are often crossed trained to ensure staff availability to Colorado Parks and Wildlife constituents. CPW Communications Center staff are generally the first point of contact for many of our constituents. These positions develop methods for determining the best, most accurate answers to public inquiries. Most requests are handled directly by the position, in some cases, information requests must be referred to the appropriate CPW employee or other agency. The position must use logic and extensive knowledge of CPW programs and organizational structure for appropriate referrals.

The positions rely on training and knowledge of procedures to determine the most appropriate source to answer the request. The position requires a thorough understanding of available information resources including but not limited to CPW Regulations and Colorado Revised Statutes (Title 33).

Primary job responsibilities include providing detailed information to our constituents on a wide range of topics that include, but are not limited to:

• Provide detailed information on Big Game Hunting, fishing and fish stocking, small game, waterfowl and turkey hunting by verbal and written communication. Interpret Colorado Parks and Wildlife (CPW) regulations, policies and Colorado Revised Statutes (C.R.S). Address nuisance wildlife concerns and provide information on coexisting with wildlife. Provide detailed information on State Parks e.g. camping, boating, hiking, etc. Help constituents plan their hunting experience in Colorado e.g. access, regulations, available licenses, application process.

• Answer specific questions about Colorado Parks and Wildlife customer accounts. Proficient in other computer programs such as word processing and database programs.

• This position could be assigned to assist constituents on either of the Colorado Parks and Wildlife communication center phone lines.

• This position could be assigned to assist with processing chronic wasting disease reimbursements for eligible customers and contacting hunters regarding positive chronic wasting disease results.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

BASIC REQUIREMENTS:

• Experience Hunting big/small game in Colorado

• Fishing, wildlife biology, camping, and Colorado geography knowledge

• Must be at least 16 years of age

• Bilingual is helpful but not required

• Must work at 6060 Broadway and have a valid driver’s license or reliable transportation

• Must be able to work days Monday through Friday – 8am to 5pm, 40hrs per week

• Experience working with the public is helpful

• Experience with Google (GMAIL, Google Docs, Google Sheets, Google Drive)

• Exceptional communication and organizational skills

• Selected candidates will need to undergo criminal background investigation prior to starting assignment

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnrhremployeebenefits@state.co.us.

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact dnrhremployeebenefits@state.co.us. at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify employer:

The Department of Natural Resources participates inE-Verify (https://secure.neogov.com/images/AgencyImages/jobposting/2027/jobpostings/image/E-Verify_Participating_Employer.jpg) in accordance with the program'sRight to Work (https://secure.neogov.com/images/AgencyImages/jobposting/2027/jobpostings/image/ier_righttoworkposter-%20jpeg(1).jpg) for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S.Learn more (https://www.e-verify.gov/) about E-Verify, including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it.The Human Resources Office will be unable to assist with these types of technical issues.

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Of the temporary positions described in the announcement, the CPW Communications center is currently accepting applications for the below position(s). Please select which position(s) you are applying for: (Note: this position listing is updated regularly to reflect current opportunities)

• Customer Service Representative

• Hunt Planner

• All positions

  02

  Do you have prior Colorado Parks & Wildlife work experience?

• Yes

• No

  03

  Please describe why you're interested in working for Colorado Parks & Wildlife:

  04

  Please select which areas of experience you have:

• Customer Service

• MS Office Suite (Word, Excel, PowerPoint, etc)

• Google Application Suite (Gmail, Drive, Sheets, etc)

  05

  Are you a student or have you graduated within the past 3 years?

• Yes

• No

  06

  Please describe how your work experience translates to your ability to successfully perform this position's job functions:

  07

  Please describe your hunting experience and your level of knowledge regarding firearms and other associated methods of take:

  08

  Successful completion and passing of background screening may be required for placement in this position

• I understand and accept these terms

  09

  This is a temporary position and is anticipated to not exceed 9-months. Please acknowledge your acceptance of these terms:

• I understand and accept these terms

  Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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