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TEKsystems Five9 Admin in Detroit, Michigan

Description:

A large client of TEKsystems is looking for a Five9 Administrator to join their team on a contract-to-hire basis. They currently have a team that is supporting their Five9 call center platform.

They are looking for someone who has the ability to run on their own, start campaigns, create user-profiles and IVR routing. If this person has worked on SoCoCare with the email and chat functions, that would put them over the top. They are looking for someone who can hit the ground running within the Five9 platform. They are looking for someone who has the ability to create inbound, outbound, and blended. This person will be doing IVR routing as well as creating user profiles.

Build custom reports, understand different report types, and recommend additional reporting structures for various campaigns Enhance and troubleshoot integration between Five9 and CRM platforms Analyze and propose system configuration changes to business partners and end users.

Provide technical support for proper Five9 functionality.

This position is 100% remote.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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