Marriott General Manager (Multi-Restaurants Complex) in Doha, Qatar
Job Number 22105715
Job Category Property Leadership
Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar
Brand W Hotels
Position Type Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Managing and maintaining the owner’s assets related to the assigned projects
Key link and coordinator between the owning company (Nozul Hotels & Resorts) and the operating companies
Managing all the shared services between the various operating companies such as but not limited to Human Resources, Finance, IT, solutions, Purchasing, cleaning, security, shared contracts and third party contractors…etc.
Review of the various budgets, monthly financial performance and P&L of the various operating companies
Planning and reviewing the business strategies of the operating companies periodically
Source and contracts IT solutions and systems for the project
Review of the Marketing Strategies of the various operating companies periodically
Sourcing, negotiating and contracting various suppliers for all products and services required by the operating companies and the owing company for the project
Handles all government relations and licensing requirements for approvals, permits, licenses …etc. for the project
Manages and controls the Food Safety and Hygiene Standards across the various outlets of the project
Manages and controls all the Fire, life and safety standards and requirements for the project.
Managing Profitability and Departmental Budgets
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how Operations is performing against budget.
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
Ensures the quality of products and services offered by the operating companies are up to standard and representing the vision and mission of the owning company and the various brands.
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Ensures core elements of the service strategy are in place to produce the desired results.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
Establishes a vision for product and service delivery on property.
Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
Observes service behaviors of employees and providing feedback to individuals and/or managers.
Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Stays knowledgeable of leadership talent in the property.
Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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