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UNUM Head of HR Service Delivery in Dorking, United Kingdom

Job Posting End Date: September 30

Who are we?

We are Unum – one of the UK’s leading employee benefits providers.

We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

With a Fortune 500, US parent company, we’re part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We’re transforming our business, and we’re keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

The role

What will you be doing?

Dorking – 2 days a week


What will you bring?

We really care deeply about our employees thriving. That’s no surprise, since our full-time job is leading our industry forward with innovative ideas that create happier, healthier, more productive workplaces for everyone’s benefit.

With an ambitious growth strategy, the road ahead is exciting and to support us with that growth we are looking for a Head of HR Service Delivery to join our HR Leadership Team.

Reporting to the HR Director, you will:

  • Lead and engage the HR Service Delivery and Payroll teams to provide a great service which establishes and delivers process improvements, driving efficiency and automation.

  • Develop and nurture relationships within the UK and with our US parent creating two-way education and partnerships.

  • Gather data, using tableau and other tools, drawing analysis and insights and presenting the findings in a compelling way.

  • Be responsible for ensuring the successful delivery of the broader HR projects.

  • Be responsible for HR Risk Compliance, including SMCR and LRTW requirements.

Those that are successful in this role are typically an experienced Head of HR Service Delivery, Head of HR Operations or Head of HR Shared Services and in return we offer:

  • An unrivalled culture of purpose and values

  • Car Allowance

  • Generous Bonus

  • Market leading pension scheme

  • Private Medical Insurance

  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion

  • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)

  • Salary sacrifice electric car scheme with free on site electric chargers.

Our employees have the best of both worlds. They enjoy a friendly, supportive environment where they can be their authentic selves, whilst also being part of a dynamic, growing organisation that is jam packed with exciting opportunities.

What we love most are curious ambitious people who want a challenge and are eager to push themselves further to reach their full potential as they help set the standard today, for the workplace of tomorrow.



Why join us?

Our culture!

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?

We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.

However you see your future career, we’ll support and challenge you to be your best with a wealth of learning and development opportunities.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ( .


Unum UK

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.