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Kaiser Permanente Case Manager Outside Utilization RN in Downey, California

Coordinates continuing care/outside services for continuing care members at one medical center. Repatriate stable Kaiser Permanente members from non-Kaiser Permanente facilities in the emergency department and admitted patients. The process involves screening for appropriateness of care and talking to the outside physician to establish stability to transfer to a Kaiser Permanente facility. Works with KFH and SCPMG staff in developing service plans, providing quality care, cost effective services that are aligned with federal, state and local regulations and continuing care business goals/objectives. Complies with other duties as described.

Essential Responsibilities:

  • Coordinates the administration and delivery of assigned outside services at one medical center.

  • Collaborates with physicians, service directors, and other health care providers to identify and implement innovative models and best practices, emphasizing service improvements and cost reduction.

  • Develops and implements quality and utilization standards to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services.

  • Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental regulatory and accrediting agencies.

  • Develops and enhances unit based standards as identified by regulatory agencies.

  • Provides services that meet standards for customer satisfaction with emphasis on customer service, quality and innovation.

  • Acts as liaison with non-plan providers.

  • Develops and expands relationships with contractors/providers.

  • Utilizes research data to implement service changes and improve the delivery of patient care and member outside services.

  • Identifies and recommends opportunities for cost savings and improving the quality of care and service.

  • Participates in committees, teams or other work projects/duties as assigned.

    Basic Qualifications:


  • Minimum two (2) years clinical experience as an RN in Critical Care or case management required.

  • For positions in KP Reconnect & Transitional Care Case Management Program only (substitute first sentence above): Minimum two years clinical experience as an RN in Acute Care or case management required.

  • For positions in Centralized Behavioral Health Care (Psych) Utilization Mgmt: (substitute first sentence above): Minimum two years clinical experience as an RN in Acute Care Psych or psych case management required.


  • Please refer to Minimum Work Experience and Qualifications Sections.

    License, Certification, Registration

  • Registered Nurse License (California)

    Additional Requirements:

  • Demonstrated ability to utilize/apply the general and specialized principles, practices, techniques, and methods of utilization review/management, discharge planning and case management.

  • Working knowledge of regulatory requirements and accreditation standards (TJC, Medicare, Medi-Cal, etc.).

  • Demonstrated ability to utilize written and verbal communication, interpersonal, critical thinking and problem-solving skills.

  • Computer literacy skills required.

  • Requires psych nursing experience.

    Preferred Qualifications:

  • Bachelors degree in nursing or healthcare related field preferred.


TITLE: Case Manager Outside Utilization RN

LOCATION: Downey, California

REQNUMBER: 1063294

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.