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Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 

People – We win as a team. 

Customer – We deliver customer-centric solutions. 

Continuous Learning – We learn and always aim to be better. 

Innovation – We innovate every day. 

Results – Results matter for all of us.

Service Support Representative - German and Dutch

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win. 

Position Overview:

Are you passionate about delivering exceptional service in the medical device industry? Join our team as a Field Service Engineer and receive in-depth training on our anatomical pathology portfolio to become an expert. As a new member of our team, you will have the opportunity to work with and learn about our cutting-edge analytical instruments. If you are skilled in diagnostics, possess excellent problem-solving abilities, and thrive in a dynamic environment, we want to hear from you!

Location: Nuremberg-Region (and Bavaria)

What you will do:

• Perform all pre-planned and ad-hoc Service activities in line with internal procedures and customer regulations.

• Provide responsive telephone support and diagnostics as well as on-site Services.

• Provide VDE 0701/0702 safety testing’s at customer devices with proper documentation.

• Optimize your working schedule and manage technical escalations.

• Actively promoting our contract products.

Qualifications & Skills:

• Professional background/qualification in Electronics/Engineering or related subjects.

• 3-5 years’ Field experience servicing analytical equipment or equivalent devices.

• Willingness to travel to the UK for training opportunities.

• Excellent German and very good English skills, both verbal and written.

• Clean Driving License.

  TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

  Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

  At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.