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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Team

The Cloud Infrastructure Storage team works with some of the most innovative and advanced storage technologies in the business, delivering world-class service for both internal teams and external customers. We are a very collaborative and inclusive team where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. We provide competitive compensation, generous benefits, and a professional, open and relaxed work atmosphere.

Role

As a Sr Storage Engineer within Cloud Infrastructure Storage, you will work with a technically diverse team of storage engineers. You and your team will maintain and ensure the scale, performance and reliability of the storage fleet meets and exceeds requirements.

What you get to do in this role:

• Daily break/fix queue responsibilities

• Deployment of new storage systems and manage a worldwide fleet of storage arrays.

• Moderate project work

• Manage and resolve challenging break/fix storage cases with and for ServiceNow partners.

• Ensure that all storage capacity, reliability, and performance needs can be met, on schedule.

• Collaborate with multiple different technical teams, including storage vendor support teams, to resolve issues and create new efficiencies.

• Create and/or refine existing processes and procedures to improve efficiencies within the environment.

• Continually learn new cloud and storage technologies as they are introduced into the environment.

• Involve others to accomplish personal and group goals.

To be successful in this role you have:

• 4+ years in enterprise storage operations and/or engineering.

• Ability to troubleshoot multiple complex technical issues.

• Advanced understanding of multiple storage protocols and array types

• Commitment to quality of work and attention to detail.

• Good understanding of enterprise class storage hardware (e.g., Dell, Pure, HP, NetApp, etc.).

• Good understanding of different storage protocols like NFS, iSCSI, and NVMe/NVMeOF.

• Working knowledge of networking/server architecture and hardware.

• Working knowledge and understanding of Networking, CentOS/Red Hat Linux, and VMware ESXi.

• Excellent communication, time management and interpersonal skills.

• Strong documentation skills with particular emphasis on technical processes and standards.

• Ability to learn new technologies and modify existing processes and procedures as needed.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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