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A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Claims Handler

In partnership with our client Sedgwick are seeking a claims handler with Direct Settlement Injury experience.

Job Overview

Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement to include settlements up to & including Direct Settlement, Pre litigation, Litigation Damage & Injury team type settlements.

You will ensure that a proactive, innovative and compliant philosophy is adopted in relation to all claim handling activities, which will involve managing a portfolio of Motor Liability, Employer Liability, Public Liability injury/damage and Personal Accident claims , where claimant cases are managed either directly with the claimant, via a solicitor, through the Injuries Board or Litigation process. Your duties are to be carried out in adherence to all regulatory requirements.

Job Responsibilities

• Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.

• Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.

• Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle. This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy.

• Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner.

• Targeting claims where appropriate for settlement with the claimants’ legal representatives prior to the Injuries Board process.

• Managing claims within the Injuries Board process.

• Managing claims that have proceeded to Litigation including liaising/instructing Legal Defence Team, Expert witnesses, Service Providers etc.

• Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion.

• Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.

• Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures.

Education

• Hold an APA Qualification in both Personal and Commercial Insurance.

• Strong customer service skills,

• Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes.

• Significant experience Managing Multiple Stakeholders

• Pro-active and Highly Organised

• Highly Analytical and Excellent attention to detail

• Excellent Written and Verbal Communication

• Proficient in the use of Microsoft Office Suite

• Strong professional relationship builder

• Positive Attitude

• Takes ownership of own development

Experience

• Minimum 2 years + experience in handling similar claims portfolio.

• Significant experience Managing Multiple Stakeholders

#LI

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)