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C&S Wholesale Grocers, Inc. Director, Customer Experience in Dubois, Pennsylvania

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

The Director, Customer Experience is responsible for working collaboratively with customers to improve their experience with C&S and help them stay relevant within our industry and fiscally healthy as an Independent Retailer. This role will ensure that a dedicated cross-functional team delivers our regional EBITDA and revenue targets, drives productivity and continues to engage both internal and external customers with growth opportunities. This role will also supervise the activities of sales and service personnel to maximize the customer experience.

Job Description

Description

* Seeking to fill 1 role, can be based anywhere within the Upstate NY or Western PA area *

  • Directs the activities of the CXT sales team, providing leadership and motivation necessary to implement effective sales and relationship strategies

  • Develops and maintains relationships with key customers in order to grow purchase concentration ratio all while maintaining customer advocacy

  • Supports customer's business strategy by providing/maintaining the highest level of service and C&S solutions to enable growth for both the customer and C&S

  • Ensures the development and growth of the sales team by utilizing hands-on training and continuing educational services offered both internally and externally

  • Responsible for communicating to sales team on regional sales results, market trends and shifts in the industry

  • Coalesces cross functional team to deliver on customer experience and identified key performance indicators through continued customer education.

  • Travel Required:Yes

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Specialized Knowledge : Proven sales leadership experience including implementation and ongoing management of goal setting, accountability metrics, and pipeline management; ability to communicate, present, and influence multiple levels within an organization

  • Special Skills : Strong/well developed interpersonal and communication skills; embrace challenges and an ability to manage multiple tasks at once; proven ability to engage with and influence others

  • Physical abilities: : Able to travel 50% of time

Years Of Experience

  • 10-15 : In Sales or Customer Development. Wholesale distributor experience a plus.

Qualifications

Bachelor's Degree - Business

Shift

Company

C&S Wholesale Grocers, Inc.

C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

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