Job Information
Sherman Associates, Inc. Sales Manager - Sheraton Duluth Hotel in Duluth, Minnesota
Job Descriptions:
When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.
This is a Sherman Associates owned Marriott International, Inc franchised location.
The Sales Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotel and build strong client relationships. The goal is to maximize banquet and catering revenues in conjunction with over-all revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the property and its ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotel and over-all brand in the local community.
Core Job Responsibilities
Assists DOSM and Food & Beverage (F&B) Manager with determining annual catering and F&B revenue goals and assists with controlling costs
Partners with F&B Manager to provide support in F&B operations
Ensures the sales call process is generating maximum profit for the hotel by implementing marketing strategies; analyzes trends and tracks results
Champions, prospects, fosters engagement, and raises awareness of the brand
Maintains catering sales projections and/or goals by mix of business
Keeps current with supply and demand, changing trends, economic indicators, and comp set activities
Exemplifies a high professional standard and ensures monthly sales goals are met
Provides hands-on support for sales team as leads are generated and new business moves through the sales cycle (from the initial inquiry to definite status)
Develops and implements new sales initiatives, strategies, and programs to capture key demographics
Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts
Networks and prospects new and existing accounts while developing and maintaining excellent client relationships
Responsible for selling/coordinating/detailing meeting space and food and beverage service
Develops and delivers account strategy relating to overall hotel performance
Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability
Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basis
Responsible for client satisfaction by ensuring the clients’ needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownership
Ensures effective communication of client needs from sales department to appropriate operational departments
Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals
Ensures all company, brand, and department specific training requirements are met
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
Completes other tasks and duties as assigned based on business needs
Required Experience:
MINIMUM REQUIREMENTS
Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience
Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred
Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
Ability to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budget
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
WORK ENVIRONMENT
This job operates in a professional office environment
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level
PHYSICAL REQUIREMENTS
Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs
Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner
Must be able to lift up to 25-30 lbs. occasionally
Requires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectively
Keyword: sales, sales manager, hotel, hospitality, events, event planning, organization, hotel tours, brand, social media, meeting, conference room, duluth, Sheraton
From: Sherman Associates