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Aston Carter Customer Service Agent in Eagan, Minnesota

Customer Service Agent Description:

The STC Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to pick up the vehicle they are selling to us will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!

• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.

• You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!

• You’ll also be a team player by assisting other team members with various tasks as necessary.

The job itself will consist of driving a company-owned car to about 6-8 appointments daily at customer homes. You will then greet the customer, take a look over the car they are selling, and have them fill out paperwork on an iPad. Then, you will set up the tow to pick up the car from their home. You will then drive on to the next appointment.

Benefits and Additional Information:

  • Weekly paychecks

  • Optional benefits package offered

  • Growth potential

  • Positive and supportive company culture

To be considered for this position:

  1. Apply to this

    application

  2. Send an email

    with a copy of your most up-to-date resume to marmendez@astoncarter.com

Skills:

Customer

support/customer service, inbound calls, chat/email support, de-escalation

Additional Skills & Qualifications:

  • 2+ years of experience in inbound customer issue resolution using chat, email, or phone.

  • Strong Computer Skills

  • Ability to navigate multiple systems

  • De-escalation experience

  • Great Communication Skills

  • Strong relationship building experience

  • Call center experience is a plus!

  • Bilingual candidates preferred, but not required!

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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