Job Information
Lamb Weston HR Service Center Team Lead - Req-234642-6429 in Eagle, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2198232 Title: HR Service Center Team Lead
Location: Eagle, ID
About Lamb Weston
We love making fries almost as much as you like eating them! Since the 1950\'s, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 9,000+ team members around the world, it\'s our business to see the possibilities in potatoes and people.
We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow.
We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you\'d expect from the most inventive potato company in the world!
Join Lamb Weston! We bring the world together with our fries.
Job Description Summary
This role is an integral part of the Lamb Western HR HUB Team. The right candidate will be responsible for leading the Tier 2 Team comprising of HR HUB Specialists and Analysts. This lead will also work as an expert and point of escalation for complex queries, Workday break/fixes, international WD support, policy interpretation, problem solving and delivery through standardized and controlled processes, with a constant focus on innovation and efficiancy. Leads the team with a focus on best in class customer service, teamwork, and collaboration with the other HR HUB Teams and HR Centers of Excellence (COE). Works closely with HUB Leadership in support of service and process improvement.
Job Description
Under general supervision, uses knowledge and skills obtained through education, training and/or experience to manage the day to day administration of employee HR needs and complex HR scenarios. Frequent contact with internal customers (team members, HR, Legal, managers, etc.), and/or third-party administrators is required.
Demonstrating ownership of the customer experience, managing service and resolution expectations through defined performance metrics such as customer satisfaction and problem resolution, etc.
Proactively develop new processes, initiatives, offerings, tools, and assets to help the HR Hub scale and grow.
Support business leaders, including HR, in identifying and managing risks and ensuring the compliance and people frameworks are implemented appropriately and effectively.
Support International HR with Workday as needed
Work with and build relationship with Legal team to manage complex employment legal cases, employee relation matters and continually improving ways of working.
Supervise, provide feedback and guidance for team members in the review and processing of questions/requests as received through tickets, phone, or direct contact from HR.
Regularly checking in on assigned projects and ongoing responsibilities like Orientation/Onboarding, payroll support, programs and policies (interpretation, problem solving and delivery), process improvements (leans toward efficiency), etc. to ensure those processes are handled as expected and team members are trained and coached accordingly.
Requesting feedback from our customers (new hires, HRBPs, COE contacts)
Ensure team is following outlined SOPs and leveraging our tools correctly by auditing numerous tickets daily and shadowing team members on a regular basis.
Participate in systems modifications and upgrades, identify requirement changes, end-user testing, training and implementation related to area of subject matter expertise.
Continued evaluation of employee needs b collecting ongoing feedback to identify and implement improvement opportunities.
Lead by review of key performance indicators (volume of work, speed to close, accuracy, etc.) to quickly adjust service levels as needed and address performance concerns or workload issues in a timely manner.
Share analytics on a regular basis with the manager on performance vs. our KPIs for weekly update to the Director, HUB Operations.
Provide training and support for Tier 2 Specialists regarding all processes and tools while setting clear expectations for the team and individuals for success.
Oversee new hire training, reviewing current training plans and materials and establishing timelines and milestones for becoming fully onboarded to the team.
Develop and maintain SOP and training tools for the team, including ways to streamline or optimize existing SOPs and teach the team new tools to increase productivity. This may include drafting OPLs, Visio flows or desktop procedures, as well as teaching skills in Word, Excel or other technology tools.
Lead or co-lead team meetings, including ongoing training and cross-team collaboration efforts.
Communicate and collaborate closely with the COE Leads and HRBPs when working through