Job Information
Aspen Aerogels, Inc. IT Desktop Support Technician in East Providence, Rhode Island
Aspen Aerogels® is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen’s extensive portfolio of proprietary aerogel products are manufactured at scale and sold worldwide in the Electric Vehicle, Energy Infrastructure, and Power Generation industries. Aspen is a Tier 1/2 Automotive supplier of PyroThin® thermal barriers, and our Pyrogel® and Cryogel® insulation products are used by virtually all leading petrochemical and refining company across more than 50 countries. We’re on a mission to build a world-class organization as we continue to grow our energy infrastructure business, and expand to meet demand for PyroThin thermal barriers in the rapidly growing Electric Vehicle sector over the next decade. We’re looking for great passionate, dynamic talent to join our team.
We are looking for a motivated IT support technician striving to address the needs of our users. Work will include onsite and remote support ranging from troubleshooting technical issues, hardware setup, networking, printing issues, system builds and configurations, etc. The Desktop Support Technician will demonstrate comprehensive support skills in the areas of operating systems (Windows 10, iOs) Microsoft Office 365, common applications, system and peripheral network connectivity, as well as mobile device – MDM (iPhone) support. The ideal candidate will be well organized and display strong multi-tasking abilities. This opportunity is based at our East Providence facility.
DUTIES AND RESPONSIBILITIES:
Resolve tickets via support ticketing system
Work directly with users & other IT colleagues to diagnose and resolve technical issues while providing excellent customer service during all interactions.
Administer and troubleshoot network printers, file share mappings, and NTFS security permissions.
Comprehensive Windows OS troubleshooting skills required.
OneDrive and Sharepoint configuration (sharing and setup)
Microsoft InTune management for PC and iOS device management.
OS Deployment using ManageEngine.
Process and work service requests in a timely fashion to include recognition, research, isolation, resolution, and follow up.
Document, track, and monitor problems while driving every issue to ensure a timely resolution.
Effectively multi-task in a fast-paced environment
Provide support for end users covering a wide variety of issues
Respond to occasional support calls after business hours
QUALIFICATIONS:
Minimum 3 years’ experience or 1 years’ experience with college degree
CompTIA A+ or Microsoft MCP in current desktop operating systems
Troubleshooting skills and techniques applied to diagnosing TCP/IP networking issues
Knowledge in addressing DNS and DHCP issues and configurations
Knowledge of setting up VPN, RDP and other remote technologies for desktops
Experience installing, supporting, and troubleshooting business critical client-server applications on Windows desktop systems
Knowledge and experience administering Microsoft Active Directory and Group Policy
Knowledge and experience administering Office-365 cloud environments
Thorough knowledge of desktop application (Office, Outlook, Antivirus, etc.)
Knowledge of setting up handheld smart devices in a network environment - iPhone
Knowledge of network printing
Ability to independently diagnose and resolve challenging technical issues
Ability to keep up to date with current and future technologies
Friendly demeanor with clients and peers
Good communication and troubleshooting skills
Ability to work well both in a team environment and as an independent self-starter
Ability to clearly document work performed in addressing each issue
Is thorough and detail oriented and able to follow procedures
Must be able to always maintain confidentiality
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PERKS OF JOINING OUR TEAM!
Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world’s toughest challenges.
Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. In addition, we also offer Fitness Reimbursement, a 401k Employer Match, Life and Disability Insurance, and other benefits.
Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to abuttitta@aerogel.com or call (508) 466-3111 and let us know the nature of your request and your contact information.