Job Information
IntelAssist Technical Support Representative (Non-Voice - NZ Based Client) in Eastwood, Philippines
Job Highlights:
Work-life Balance
Competitive salary
'Family-oriented' Culture
Hybrid Set Up (2x a day onsite)
Day to Mid shift Account
Duties and Responsibilities:
Taking initial email or chat inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
Identifying customer issues and diagnosing the root of the problem.
Providing basic troubleshooting and guidance to customers in resolving their issues.
Answering FAQs related to products or services, features, account setup, billing inquiries, and general usage questions via email and or chat.
Basic service and product knowledge and can solve fundamental problems.
Qualifications:
Bachelor's degree of any related field
2 years work experience in BPO - Technical Support LOB
Experience in chat and email support is required.
Ideal candidate would have supported a company in the banking or financial industry.
Experienced in using Zendesk is a plus.
Ideal candidate would have SAAS experience.
Hybrid Set Up (2x a week onsite)
Candidate must be amenable to work following the NZ time zone. (8:30 AM to 5:00 PM)
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.