Job Information
Marriott Door Ambassador in Edinburgh, United Kingdom
Additional Information 2 days on / 2 days off - 12-hour shiftsDriving licence required
Job Number 24048914
Job Category Rooms & Guest Services Operations
Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
W Edinburgh is hiring a Door Ambassador to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
As Door Ambassador, you will play a key role in being the first positive interaction that a guest has at the hotel. This includes having an in-depth knowledge of the hotel and city to showcase all it has to offer.
Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!
As Door Ambassador, key aspects of your role will include:
Greet and escort guests to rooms.
Open doors and assist guests and visitors entering and leaving the property.
Assist with luggage, storage and retrieval.
Supply guests with directions.
Arrange transportation for guests and visitors.
Communicate parking procedures with guests and visitors.
Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests.
Follow company policies and procedures in reporting accidents and injuries.
Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of information shared by guests.
Welcome, acknowledge, anticipate and address guests’ needs.
Speak using clear and professional language, using appropriate etiquette.
Use proper manual handling techniques when assisting with luggage.
Assist with valet parking when required (driving licence required)
Perform other reasonable job duties requested by the Manager.
Our ideal Door Ambassador is someone who has:
A keen eye for detail
Strong organization and multi-tasking skills
Confidence interacting with guests
Good communication skills
A positive mindset
A genuine passion for working in hospitality
In return for your hard work, we give you:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
Specially curated discounts in thousands of shops
ABOUT THE PROPERTY
W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Door Ambassador with us today!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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