Job Information
SPENCER GIFTS LLC Guest Support Associate (Call Center) in Egg Harbor Twp., New Jersey
- IN-OFFICE RECRUITMENT *
- TUESDAY, MAY 28th 2024 *
- 10am-12noon *
- *
- Pleasantville One-Stop Career Center *
- 2 South Main Street *
- First Floor *
- Pleasantville, NJ 08232 *
At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
One Team / One Goal
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
We offer a comprehensive benefits package that includes:
Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities
This position is responsible for providing quality verbal and written support services to customers. This position is also responsible for handling general business questions along with vendor inquiries.
Answer customer calls and resolve issues or concerns within predefined parameters Respond to customer complaints by the timely coordination of field input where required Respond to internet inquires or concerns and resolve as needed Maintain files and report the monthly activity of calls Qualifications
High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience
Experience with Microsoft Office to include Word and Excel
Strong written and verbal communication skills
Strong organizational skills
Customer and business focused