Job Information
Teledyne Technologies IT Server Admin/Desktop Specialist in El Segundo, California
Company Overview
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
Our products include digital imaging sensors, cameras and systems within the visible, infrared and X-ray spectra, monitoring and control instrumentation for marine and environmental applications, harsh environment interconnects, electronic test and measurement equipment, aircraft information management systems, and defense electronics and satellite communication subsystems. We also supply engineered systems for defense, space, environmental and energy applications. We differentiate ourselves from many of our direct competitors by having a customer and company-sponsored applied research center that augments our product development expertise.
Position Summary and Responsibilities
Designs, implements and operates/maintains the site’s server, storage, database, network, client, and/or communication infrastructure. This includes the Teledyne Controls Services Cloud environment supporting a global customer base. This is a critical role as it provides services directly to external customers and decisions made can have significant financial impact. The cloud technology is new to Teledyne Technologies and will require the role to formulate new policies and procedures on operating practices. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, performs refreshes, and manages break-fix.
Essential Duties and Responsibilities may include the following. Other duties may be assigned.
System Administration at assigned site(s)
Teledyne Local IT supported environments:
Server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required. This includes managing the Controls WGL enclave.
VMWare administration and troubleshooting
NetApp administration and troubleshooting
Upgrade and update PC and Server software packages
Install hardware and perform hardware refreshes for all sites being supported
Review and record daily backup logs
Maintain organization of the server room
Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
Network cabling activities, where applicable
Manage permissions groups, OUs, and group policies in Active Directory
Support compliance initiatives and audits
Phone and voicemail system maintenance
Provide IT support for all systems/applications that may be local to the site(s) being supported
Teledyne Controls Services Cloud environment:
Implementation and support of secure infrastructure which consists of networks, servers, databases, applications and systems within the Teledyne Controls Services Cloud environment. This includes IBM Soft Layer and AWS.
Provide 24x7 support as required to support customer issues of customers in different time zones.
Ensure the appropriate backup and archive of all systems in the Services Cloud including customer data based on contractual Agreements.
Maintain system integrity and security enhancements and monitoring, including maintenance of component inventory, lifecycle management and related documentation.
Create and maintain documentation relating to systems, networking architecture and setup
Ensure appropriate software upgrades and patching to maintain a secure environment
Deskside Support function at assigned site(s):
Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
Research and utilize necessary resources to troubleshoot new and complex problems
Record and track interaction with end-users and related activities in the service desk tool
Create Knowledge Base articles as repetitive issues arise
Provide site IT support encompassing:
PC configuration and troubleshooting - OS, hardware, and software;
PC maintenance/preventative maintenance;
Printer installation, networking, configuration and troubleshooting;
New user setup on Active Directory network;
Support for client applications;
Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
Maintain department loaner equipment and administer checkout process
Review and record daily event logs
Call software and hardware vendors to request service regarding defective products
Support equipment used in conference rooms and auditorium
Perform project work as directed
Daily availability to include evenings and weekends when necessary to reach goals and deadlines
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B.S.) from four-year college or university in a related field and 5 - 10 years of directly related experience and/or training; or equivalent combination of education and experience.
Information Technology certifications preferred.
Computer Skills
Full knowledge and intermediate-level experience with the following in the scope of local site(s):
Server/Storage:
Windows Server O/S, MS Clustering, SharePoint/MS Project Server, etc…
Server Infrastructure Technologies
Virtualization technologies and associated concepts.
AntiVirus software and strategies
Server troubleshooting and repair
Storage concepts and technologies
Remote Management Methodologies, Microsoft System Center & Operations Manager, and configuration management and monitoring system concepts
Server backup strategies, methodologies, and solutions
Citrix Xen App and Xen Desktop
Database Administration Strategies and Practices
Client
Microsoft Active Directory
Microsoft Exchange Server and Messaging Platforms – High Availability Models
Network Operating System Supporting Technologies
Desktop Operating Systems
Familiarity with desktop applications
Client-side virtualization technologies and associated concepts
End-Point Anti-Virus software and strategies
Network (preferred but not necessary)
Internet technologies
Local and Wide Area Networking
Experience with Cisco switches, routers, LAN controllers and access points, IOS Software, Adaptive Security Appliances, Series Aggregation Services Routers
Network Management Systems
LAN/WAN links
Routing Protocols
Switching Technologies
MPLS, MPLS/VPN, MP-BGP
TCP/IP protocol suite
Application protocols
Network Security
Wireless Networking Technologies, Wireless LAN security
DHCP and DNS Architecture
Network Firewalls
Voice/Collaboration (preferred but not necessary)
Voice over IP, including debugging
SIP Trunking, including debugging
Audio/Video Standards
164 Numbering
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Emergency Responder
Cisco Unified Contact Center Express
Cisco Unified Attendant Console Advanced
Cisco Expressways-C/E
Microsoft Unified Messaging
Microsoft Teams
Cloud-based conferencing
SynApps SA-Announce for paging
Cisco SBCs: Cisco Unified Border Element (CUBE)
Cisco SIP Phones
Cisco SIP Video Endpoints
Cisco Analog Voice Gateways
Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
Support ticketing systems, change control methodologies and their importance to ITIL best practices
IT security concepts and best practices
Industry trends and best practices in the area of IT infrastructure and software/hardware refreshes and break-fix
Language Skills
Strong interpersonal skills. Strong oral and written communication abilities with all levels of management, employees, and customers, ability to communicate and explain information efficiently.
Communicates knowledge to others, enhancing their work. Construct briefing charts and visual aids. Assist in presentations. Answers questions succinctly.
Reasoning Ability
- Develops solutions to a variety of complex problems. May refer to established precedents and policies.
Teledyne is an Affirmative Action/Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (855)479-1480. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
Job Locations US-CA-El Segundo
Requisition ID 2022-19468
Company Name Teledyne Technologies (ITSS)
Shift 1st Shift - Morning
Citizenship/Visa Requirement US Citizen/US National/Perm Resident/ Asylee/Refugee
Internal Code (for CareerBuilder) #CB#
Teledyne is an Equal Opportunity/Affirmative Action employer. All gualified applicants will receive consideration for employment without regard to race, color, religion, religiois creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestory, citizenship status, age, disability, protected Veteran Status, genetics or an accomodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accomodation will receive a response.
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