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Endicott, New York, United States


Information Technology

Feb 22, 2021Post Date

21200853Requisition #

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CTG is seeking to fill severalCustomer Service Representativecontract-to-hire openingsfor our client inAmherst, NY.

Location: Amherst, NY

Duration: Contract to hire

All work and training are currently remote due to Covid. The customer will supply the equipment needed to be successful. Work will return to onsite, so candidates must be local to Amherst.

Position Summary

The purpose of the Customer Service Specialist is to convert incoming customer calls into booked service calls and forward to available service technicians. It is the Customer Service Specialist’s duty to be able to equally divide incoming calls to be scheduled for home service technicians (HVAC, plumbing, roofing, home repair).

Day-to-Day Responsibilities:

  • Handle a high volume of service calls in the home service industry

  • Follow company training to assure accurate dispatch of incoming calls

  • Update dispatching changes to provide the best possible customer service in a timely manner

  • Other various duties assigned

Required Experience and Skills:

  • 2 years’ experience working in call centers, customer service, and/or dispatch

  • Knowledge of home service industry, preferred

  • Think “outside the box” skills to help book calls

  • High degree of attention to detail and organization skills

  • Amazing attitude and customer service skills

  • High school diploma or GED

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contactRoberta Allegrino at 888-284-6551 ext 2113 or Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: Yes

  • Travel: No